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  1. #1
    Member hothotpot's Avatar
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    Default Still Not Received MY razor purchased from ebay

    I have purchased a Genco Geneva straight from bay on 20th December 2009 but the same yet not received.

    I live in India and the seller from USA. What to do?

  2. #2
    JMS
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    Usagi Yojimbo JMS's Avatar
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    Contact the seller and get some information, also find out how much time you have with paypal to file a claim ( I assume you did use paypal...right? ).
    If you can, give the guy another 2 weeks unless he doesn't respond to your message which in that case I would begin filing a claim post haste.

  3. #3
    Member hothotpot's Avatar
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    thank u JMS. the saller said he post the item but due to cristmas season it could be delay. then i asked him for a tracking details etc. then he said usps do not offer tracking service for international post. yes i paid through paypal.

  4. #4
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    Sorry to hear mate. The guy is full of bollocks. UPS DO offer tracking numbers internationally as I and many of our forum mates have sent stuff around the world using this method. It sounds more like he used the cheapest option for postage which is without a tracking number.
    Keep the pressure on him and talk to Paypal.

  5. The Following User Says Thank You to sboness For This Useful Post:

    hothotpot (01-14-2010)

  6. #5
    Member hothotpot's Avatar
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    Thank u @sboness. he take $9.75 for shipping.

  7. #6
    Hibernator ursus's Avatar
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    Be courteous until you know the facts. Though it's been a month already, It's possible that it snagged into customs or it got lost in the post, either temporary or permanently.

  8. #7
    Senior Member blabbermouth hi_bud_gl's Avatar
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    USPS DOESN'T offer tracking number.
    international PS FORM 2976(CN22 SENDER'S DECLARATION) require to fill in and that paper does have LC NUMBER buy using that numbers you can say package has been delivered or not.
    There is expensive option which include tracking number +insurance no one wants to send razor that way. even buyer doesn't want to get razor that way because they don't want to pay extra money on their customs .
    if item has been shipped registered mail it could take at least 45 days.
    Christmas time mail delivery slower then regular shipping at least 2-3 times.
    i am waiting stone from overseas which seller shipped on Christmas time and haven't got it yet but same shipping from exact country in new year i have got the package already? why? i have no idea.
    My advice ask seller did he send it registered mail?

  9. #8
    Senior Member blabbermouth JimR's Avatar
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    International mail should be given at least a month. Even to Japan, I've had packages take 3 weeks, so don't panic. FIngers crossed!

  10. #9
    They call me Mr Bear. Stubear's Avatar
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    I've ordered stuff from the US that has taken over a month to arrive here in the UK. Public holidays can make a difference as well, as the post offices are shut over that time, which can also add a couple of days delay.

    Keep in touch with the seller and check with Customs and Excise as well, and hopefully it will arrive soon!

  11. #10
    Senior Member blabbermouth JimmyHAD's Avatar
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    IIRC you have 45 days to file a dispute with Paypal. This is in the USA and may be different internationally. Once you've filed a dispute you can immediately escalate it to a claim and then they will review it after the seller is given an opportunity to tell his side of the story.

    If you never got the item they will refund your money as far as I know. I had one that I paid for coming from Turkey that never made it. I filed after it was over 5 weeks and they did refund my $. The seller appealed because he had a receipt showing that he had sent it but Paypal upheld the refund in my favor.
    Be careful how you treat people on your way up, you may meet them again on your way back down.

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