Thread: SRP seal of approval

Originally Posted by thebigspendur

I think the issue of liability is a mighty one. I'm no attorney but I can tell you that you can't just issue a disclaimer saying we're not responsible.

It reminds me of an issue many years ago that came up in New York City when all finer restaurants had a coat check room with an attendant and a big sign saying we are not responsible for loss of personal property and one day some one lost an expensive fur coat and sued the establishment. The restaurant pointed to their disclaimer unfortunately the court didn't agree and overnight most disclaimers became worthless. The point is if we are giving a vender a seal of approval and he rips someone off and it winds up in court someone is going to have to show how we investigated this vender and determined his status to earn this seal of approval. If our steps to determine his eligibility in our program don't meet the courts interpretations someone here is going to get slammed.

Like everything else you can get away with something for years and then things go bad.

I can't argue with that. You can't disclaim liability if a reasonable person would have been more careful under the circumstances.

And we know who would get slammed here- Lynn. So, he really has to have the final say.

I think at the end of the day, we each based on our experience provide our opinions and our opinions only. We are not paid to do this and only offer when asked. In addition we have always indicated that individual personal taste rules the day. I don't feel that SRP or any of us should assume any liability as a result of a poor purchase by an individual based on individual decsision.

This work Joe??? If not, please wordsmith it for me.........

Lynn

Unfortunately, we do not live in a perfect world. No matter what we put our "stamp" on, things happen. On the DE forums, there was recently a rash of Simpsons brushes with handles that were cracking. Now, Simpsons is a respected brand, but things do happen. The sad thing is, in today's world, overall, people do not want to accept responsibility. Nothing is perfect. I recently returned a movie I purchased to Wal Mart. It was unopened because I bought the wrong movie. The lady in front of my was complaining and wanting to exchange a pair of sneakers she bought 5 months before...because they did not last as long as she wanted them to last! I've had dealings with Classic Shaving, QED, Em's Place and Lee's Razors and would have no issues recommending them to anyone. But as human nature dictates, should someone have an issue with any of them, odds are they will post about the negative before allowing the vendor to make it a positive.

RT

Originally Posted by adjustme69

I think at the end of the day, we each based on our experience provide our opinions and our opinions only. We are not paid to do this and only offer when asked. In addition we have always indicated that individual personal taste rules the day. I don't feel that SRP or any of us should assume any liability as a result of a poor purchase by an individual based on individual decsision.

This work Joe??? If not, please wordsmith it for me.........

Lynn

It's fine.

Originally Posted by rtaylor61

I've had dealings with Classic Shaving, QED, Em's Place and Lee's Razors and would have no issues recommending them to anyone. But as human nature dictates, should someone have an issue with any of them, odds are they will post about the negative before allowing the vendor to make it a positive.

It reminds me of a situation at one of the other shaving sites. A group purchase had been made of a club brush. One guy had a problem and kept posting complaints. As a group we kept telling to contact the supplier, who we believed would handle it. Eventually, we got so angry with the guy that people started insisting that he stop complaining. Well, when he weht to the supplier he made good on everything.

We're fortunate to have vendors we can count on, like the ones you mentioned. It's a pleasure to deal with them.

Joe,

I'm aware of the situation you mention. Personally, I belive that if you have an issue, you go to the source first. For example, I purchased a T&H brush from Ashford.com. I used the Google check out to save $10 dollars. What I did not know, is that when you use Google to check out, there is a delay in processing the order for a "fraud" check. Well, the brush sold out during that process. Ashford, with, IMO, a poor business practice, did not reserve a brush for me. Will I use them again? HELL NO! And their condescending emails afterwards to me enforced my desire not to do business with them. My other experiences with them were top notch. But their attitude is pitiful. I sell cars for a living. If a customer has an issue, I don't worry about who is paying for the problem, or how the problem will be paid for, I just get it handled. The customer wants results. I deliver those results. And I have personally paid for repairs for customers. I believe that MY reputation is worth the expense.

RT

True! It's the problem with big companies. because they're "just employees" people won't take responsibility for the actions of the company that they work for.
I couldn't work like that.