i'm still new as well and i'm still learning. some things that have helped me are to remember to keep the pressure light. you need just enough to wipe off the lather. also watch your blade angle, remember 1-2 spine widths. be sure to watch the direction of your beard growth too.start with a with the grain pass and they also suggest starting with just the side burn area till you get the hang of it. watch plenty of the excellent videos on this sight. Don't give up, there is a learning curve!