Hard to say but he might have put more pressure on that area. Also if he was using a disposable blade razor as he should have been they are as a rule not as smooth as a true straight properly honed is.

Not talking about Feather disposable straight blades but the more common Personna such as I used to use shaving customers in the tattoo shop. They ain't worth a damn for a face shave IME. Believe me, if it was bad we wouldn't all be here talking about how much we love shaving with them. Welcome to SRP.