Thread: Shedding Simpsons

Originally Posted by 400E

OP here again.

I emailed Simpson last night, had a nice email waiting for me this AM and they are sending me a new Colonel. Very good customer service! Hope 3rd time's a charm.

I kind of thought something like that my happen. Congrats on a good outcome. Simpsons appear to be trying very hard to keep good customer relations and are to be commended for that.

Bob

Originally Posted by 400E

OP here again.

I emailed Simpson last night, had a nice email waiting for me this AM and they are sending me a new Colonel. Very good customer service! Hope 3rd time's a charm.

Great news, Steve, and not unexpected. Simpson has excellent customer service as I said, previously. I am sure this brush will end the issues you've had with shedding.

Happy to say I just received my replacement Colonel brush today! That is really fast, coming from England. Great customer service from Simpsons. Hope this one doesn't shed.

I bought a Colonel a couple years back. Never shed the first hair.

I am resurrecting this thread as I had to send my Colonel back to England yet again this April. Simpsons came through yet again and sent a new Colonel after receiving the old one. Of course, not exactly cheap to mail something across the pond but good that Simpsons stands behind its products.

I've had my new Colonel for about 3 months and really only shed maybe 5 hairs total that I recall. Very different from the prior 3 brushes. I am really trying to do strictly back-and-forth strokes, both loading the hard soap, and in face painting, and it's really not hard to do after all. So can't tell if the good brush performance due to using different technique vs a better quality brush. In any event, so far, so good.

Sorry to hear your aggravating story, I,m amazed because of all the Simpsons I,ve had, I haven't had a dozen hairs total form the bunch of them come out. If t wasn't fr the Shavemac knot I have now they got used a bunch, still some of my favorite brushes, good luck with this one. Tc