Thread: Buyer beware!!

I would be more annoyed at Dovo than the vendor. Their brushes are not cheap and that 10 year warranty would be the main reason for paying a premium.

If it's just a loose knot, have they not offered to just reglue it for you?

I guess I am going to have to ship the brush to Germany and see what happens. Looks like im back into Edge gell for awhile. I hate that....lol

get yourself a cheap boar brush or something in the mean while.

My brush has gone back to Edwin Jagger. The horn started warping & it began to shed. I contacted the place i bought it online. The Gentry Grooming Co. They are great. Respond to emails etc, deal with Jagger, paid postage for me.Jagger said it would be a 3 day turnaround. 2 bloody weeks they've had it now! At least the vendor's are doing what they can for me.
I don't know whose responsibility your brush would be, but i think you could've been helped out a little more.
I went out & got a cheap, cheap brush. 39p! It's horrible, but better than canned stuff!

Sorry to hear about your difficulty but whether you buy a TV, car, dishwasher or shaving supplies you are relying on the maker for the guarantee. The only exception is when a retailer has a specific return policy which is usually less than 30 days.

Just a thought but why not just squirt a little CA around the knot and firm it up. I would rather do that than hassle with the shipping and waiting for a new brush.

bj

Which Dovo brush do you have? One with a standard shaped handle or one with the long thin "viision" type handle? I got a Pearlex handled one that is over 2 yrs old no issues but I have read of quite a few who have had problems with the "vision" type handle if the latter is the case I would think it should be a known issue.

Originally Posted by Kees

In the Netherlands the retailer is the one who takes care of the guarantee and has to take care of replacement or repairs as long as the item is covered by a guarantee.

Same in the UK. It's the retailer's responsibility to sort out problems. They do the arguing with the manufacturer.

Gareth

For the most part here in Canada the retailers act on behalf of the purchaser and they deal with the manufacturer, I guess we are spoiled. I guess I have to ship the dang thing to Germany and wait and wait and wait.

Most likely members who understand English or American English but for whom it is not their mother tongue will make this mistake. I for one always thought the difference might have been a difference of English and American (like in lift and elevator), but apparently was wrong in this

Originally Posted by OLD_SCHOOL

Warranties and guarantees are two completely different things, so I don't know why several members have commented about a guarantee, when the OP spoke of a warranty.

And as others already pointed out, guarantee and warranty regulations will most likely differ from country to country, and indeed in the Netherlands the seller is the one responsible towards the customer regarding the items he sells. Hence, for the end customer, it is the retailer that has to take on any issues and handle them with the distributor or manufacturer. Part of doing business and put a markup on the price. If this would not be the case, his mere existence would not be necessary and the customer would (should) be able to purchase directly from the manufacturer.