Originally Posted by
Mike Blue
Exactly. A friend of mine ran an architectural railing (iron balusters, rails, gate parts, etc.) and could no longer afford the price of American labor. The Chinese sent a container load of rails and gate parts that were all "off spec" just a little here and there. Nothing consistent, not a horrible waste of time or money, most things could be fixed by the expensive American labor and used effectively. He gave the Chinese company feedback with pictures and specifications. The next container load was perfect and he had to lay off the American labor. They do respond to feedback, just as the Pakistanis do, and their products improve when they realize that crap doesn't sell to some audiences. They realize the value of responding to the customer in some cases.
I know some folks in the blade business in the US who struggle to maintain quality control over the Chinese parts in their products. It requires a significant investment in time and business relationships to keep that line of communication open and protect their product. It also does nothing to stop the company manager, or related ilk, from allowing his "in-laws" to ship completely accurate counterfeits, or really awful knockoffs, out another door of the shop.