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My modem doesn't work; the new modem they sent doesn't work...
Tech support: "If you go to our website and download the new software and drivers it should work."
Anyone see the problem here?
(This was a much longer post, but everything else I have to say about it would get me banned)
HNSB,
Reminds me of the time my home phone wasn't working.
I rang the phone company from the office and arranged a time for the engineer to come to my house to fix the phone.
I waited at home all day, and nothing. So I rang the phone company from a call box and they said that they had rung my home number to let me know the engineer couldn't come :)
Have fun !
Best regards
Russ
You should always ask to speak to someone with some intelligence but be prepared for a long wait :D
No, it just shows you're not "with it". If you were you would have a back-up computer.:)Quote:
Originally Posted by HNSB
Real similar to my experience with Los Angeles Water & Power. We had an outtage about a month ago and I'm on the phone to report it. While on hold, a message comes on telling me I can go to their website to do all this neat stuff. I think LADWP must somehow be related to the company that produced your modemQuote:
Originally Posted by HNSB
I'm having the all the services put in my new place, I feel your pain.
Yes well......this would be a good excuse for living off the grid .
But then how would you get on SRP??Quote:
Originally Posted by Nightblade
I normally have 3 modems sitting around at one time for occurrences like this.. it also helps that I am the Tech Support for my family so if they end up having stuff crap out I have extras for them too.
What kind of connection do you have that you need modem drivers or software? Or is that the cause of a second facepalm?
Take comfort in the fact that your service providers are not like here in Thailand. Well, they are the same, but everything is in Thai. Just makes everything so much more confusing.
On the plus side it is a great excuse to get the wife to do all that type of stuff.