Thread: Paypal Question

So I've had a paypal account for several years. I've used it mainly buy pipes and razors on ebay. It's linked to my cc, which I pay off montly. I like the security of not have to provide the vendor all my information. Well today I received an email stating I was near my "spending limit" and needed to verity my account by giving them my bank acct info or applying for a paypal mastercard. Hmmmm. Spending limit? My cc is paid off, and the limit is over 20K. I don't really understand. I called customer service, which is outsourced to india, or somewhere. Let just say it was a very trying conversation. If I understood the rep and her supervisor correctly, once I hit their predetermined spending limit, which has nothing to do w/my cc limit, I can no longer use their service unless:
-I give them my bank info, or
-apply for their credit card

I have a hard time believing they no longer want my business, and thought maybe it was a language barrier issue. I then tried to email their customer, explaining the situation. The response I received was very generic, and had me wondering if they actually read my email, or did I receive an automated response.

Has anyone else had this issue with a spending limit? Is there a way to continue using the service without linking it to my bank account or applying for their card?

How about all you vendors out there, who accept paypal for payment? What are your thought on this?
Thanks in advance.

Don't respond. It sounds like a bogus email. I don't think you would be a legitimate email from them like that.

Forward the email to [email protected]

If it is bogus they will send an email confirming that and thanking you.

Never give anyone any account info via an email or follow an emailed link to a website.

Always go directly to your account via the web.

A lot of people are going through this. Paypal has gone through changes and are pretty much forcing people to provide more info for ID/verification/security purposes. You can find posts about it on the Paypal forum.

https://www.paypal-community.com/t5/...p/423491#M5172
https://www.paypal-community.com/t5/...p/561846#M5568

This was a legit email, paypal customer service comfirmed it. This appears to be their new policy. Give them you bank account #,or apply for their mastercard-or you cannot use the service once you reach the spending limit. Too bad. They just lost a customer. Good thing I just ordered some more Mike's Natural Soaps, not sure how to purchase from him and similar vendors in the future.

emails from paypal asking for personal info are a scam. In those cases always go to paypal website and find their customer service phone number and call to ask if that email is from them. I never trust emails asking for any kind of log in information or cc information.

There is a dollar amount limit you can spend in a calendar year (I think it's $10,000) without giving them your checking account information, even if you pay off the credit card each month. If you spend more than the limit then they will insist that you become verified (allow them to get money from your checking account). Once you become verified, if your checking account has insufficient funds they will draw the difference from your credit card account.

If you spend $5,000 in a year, you get preferential assistance by them in handling problems.

As was mentioned in another post, if you suspect something isn't on the up and up, e-mail any suspiscious correspondence to [email protected].

I had two suspiscious e-mails over the years. One of them was a bogus inquiry wanting my Social Security number among other things, and another was evidence that my security was compromised and at their suggestion I changed my password. You really have to watch after yourself.

Originally Posted by CaliforniaCajun

There is a dollar amount limit you can spend in a calendar year (I think it's $10,000) without giving them your checking account information, even if you pay off the credit card each month. If you spend more than the limit then they will insist that you become verified (allow them to get money from your checking account). Once you become verified, if your checking account has insufficient funds they will draw the difference from your credit card account.

If you spend $5,000 in a year, you get preferential assistance by them in handling problems.

As was mentioned in another post, if you suspect something isn't on the up and up, e-mail any suspiscious correspondence to [email protected].

I had two suspiscious e-mails over the years. One of them was a bogus inquiry wanting my Social Security number among other things, and another was evidence that my security was compromised and at their suggestion I changed my password. You really have to watch after yourself.

Interesting. I've spent $5k this year and they are saying that's my limit. This is not a scam. The email asked for no personal information, PayPal customer service verified the policy and email, and it's listed in my account info when I log on. They want my bank info, or I have to apply for one of their cc, in order to continue to use their service. That's not going to happen.

Originally Posted by RJD

Interesting. I've spent $5k this year and they are saying that's my limit. This is not a scam. The email asked for no personal information, PayPal customer service verified the policy and email, and it's listed in my account info when I log on. They want my bank info, or I have to apply for one of their cc, in order to continue to use their service. That's not going to happen.

I could have been wrong when I said 10K. But you can probably hold off for the rest of this year and resume next year until you reach 5K without giving them your bank info.

I verified this way and linked a bank account to my Paypal account. It is a dummy bank account I created for this purpose, and it holds no money (maybe a $10 balance) except when I transfer the exact amount from another account into it at time of purchase via online banking. It works quite well and I can just get on with life using Paypal as I want.

James.