I bought a shave bowl from them. I received it and it was too small to lather in. I submitted an enquiry on their website and asked about a return. I never got a response. So when I left the feedback on Ebay for them a month later I left a neutral score stating that the transaction went well but they never responded to my question. They responded by leaving me a negative score stating that I never contacted them and that they sell loads of things not to come back.

I responded by sending them an e-mail with the enquiry form I made on their web page. It was the automated e-mail response that is sent to everyone who makes an enquiry and shows in detail that I did attempt to contact them. They said they would not remove the feedback. I even said I would remove the neutral score I left them as long as they acknowledged the fact that I contacted them. The answer was again no.

It is obvious that they are trying to protect their business here but it is plain as day that they are lying their asses off because they can hide behind the fact that they handle many reputable transactions without a problem . That is commendable but why should I leave them a positive score just because I am that one person out of a hundred that did not have such a pleasant experience? Had they responded to me after I requested a return and told me that it was not possible I would have left them a positive score and noted the transaction went smoothly. Now I paid 44 dollars for a bowl that I can hardly fit a brush in. If I set the brush on the bowl it tips over and when I try to make a lather in it, I end up with lather all over the bathroom.

On top of it all I spend an evening on ebay trying to sort these problems out only to find that I am going to have to spend 30 more bucks just to have someone check it out for me. I guess there is a price for free speech.