Thread: Tones Barber shop

I bought a shave bowl from them. I received it and it was too small to lather in. I submitted an enquiry on their website and asked about a return. I never got a response. So when I left the feedback on Ebay for them a month later I left a neutral score stating that the transaction went well but they never responded to my question. They responded by leaving me a negative score stating that I never contacted them and that they sell loads of things not to come back.

I responded by sending them an e-mail with the enquiry form I made on their web page. It was the automated e-mail response that is sent to everyone who makes an enquiry and shows in detail that I did attempt to contact them. They said they would not remove the feedback. I even said I would remove the neutral score I left them as long as they acknowledged the fact that I contacted them. The answer was again no.

It is obvious that they are trying to protect their business here but it is plain as day that they are lying their asses off because they can hide behind the fact that they handle many reputable transactions without a problem . That is commendable but why should I leave them a positive score just because I am that one person out of a hundred that did not have such a pleasant experience? Had they responded to me after I requested a return and told me that it was not possible I would have left them a positive score and noted the transaction went smoothly. Now I paid 44 dollars for a bowl that I can hardly fit a brush in. If I set the brush on the bowl it tips over and when I try to make a lather in it, I end up with lather all over the bathroom.

On top of it all I spend an evening on ebay trying to sort these problems out only to find that I am going to have to spend 30 more bucks just to have someone check it out for me. I guess there is a price for free speech.

Reading your letter has helped make my day!!! I guess there's something weird, and satisfying, reading about other's problems - makes mine seem smaller!

Was there a picture of the bowl, and or, dimentions listed? It seems odd that it would be so small without a proper description.

Now we have to figure out what to do with this $44.00 bowl. I don't suppose your Maestro Livi or Robert Williams' razors would fit in it.

Good luck.....

Steve

I am sorry to hear this. I had an issue with TBS once and the response was great. Maybe they changed management or policies.

I suggest that you tell them you have 2000 or so friends who are avid shavers and that they will avoid TBS, spreading the word to yet other communities, etc.

Good luck
Ivo

Hate to hear of your misfortune. I won't do business with them, I'd let them know that there are many shavers who will be leary about trading with them due to their busiiness practices. Thanks for the heads up.

And if you really want to give them the heebie-jeebies, send them a link to this thread! Might change their current idea of 'customer focus'!

Let us know what happens.

They listed diameter of the bowl which seemed normal They also included soap and clearly stated it could be used as a soap lathering dish or bowl for cream.

I haven't had the pleasure of owning a maestro or williams razor yet so that is out of the question. But seriously 44 dollars for this thing is an outrage. That included the shipping charges, but still, the auction site described this as "the best on eBay".

Originally Posted by matt

They listed diameter of the bowl which seemed normal They also included soap and clearly stated it could be used as a soap lathering dish or bowl for cream.

I haven't had the pleasure of owning a maestro or williams razor yet so that is out of the question. But seriously 44 dollars for this thing is an outrage. That included the shipping charges, but still, the auction site described this as "the best on eBay".

and.....for a few bucks more you could have gotten a Moss Scuttle!

Steve

Originally Posted by zepplin

and.....for a few bucks more you could have gotten a Moss Scuttle!

Steve

That's right pour salt into the open wound!

here is the link where this seller got the item http://cgi.ebay.co.uk/ws/eBayISAPI.d...5685&rd=1&rd=1

this user has been notthing but rude we have a good customer base and we are happy to help anyone we sell loads of the bowls and NEVER once have we had an email from this user you can see that the bowl is big unless he is useing a broom its good for any brush
we hope that this clears up all matters and we are happy to help any one

Originally Posted by matt

They listed diameter of the bowl which seemed normal They also included soap and clearly stated it could be used as a soap lathering dish or bowl for cream.

I haven't had the pleasure of owning a maestro or williams razor yet so that is out of the question. But seriously 44 dollars for this thing is an outrage. That included the shipping charges, but still, the auction site described this as "the best on eBay".

can you tell us where you got $44 dollars from you olny paid £15.00 so thats about less than $30 dollars you tell notthing but lies