Thread: Tones Barber shop

This is really interesting.

I would like to summarise the following facts;

- The purchaser has provided evidence that an email was sent on the 15th May that was apparently unanswerd.
- We have not seen evidence of any rude conduct from Matt.
- The diameter of the bowl is clearly stated, its depth is not.
- A neutral feedback was left for the vendor.
- A negative feedback was left for the purchaser after the neutral feedback.
- The bowl was not damaged or unusable

My thoughts (not facts);

- People who do not get their original enquiry answered have a right to persue their enquiry further.
- Getting rude is not the answer
- Answering the polite emails is the best way to avoid rude ones in the first place.
- I can't see any reason why TBS should take the bowl back
- I can't see any reason why TBS left negative feedback
- I understand why Neutral feedback on the basis of CS, not the product though
- The description is not as complete as stated above, as it only states diameter, not depth.
- 10.5cm is not very big, so it would be pretty clear that the bowl is not going to be that deep.

Based on the facts alone its not looking good for Tone.

Can't wait for the next installment. This has me on the edge of my seat.

Si

Originally Posted by Sunsi

This is really interesting.

I would like to summarise the following facts;

- The purchaser has provided evidence that an email was sent on the 15th May that was apparently unanswerd.
- We have not seen evidence of any rude conduct from Matt.
- The diameter of the bowl is clearly stated, its depth is not.
- A neutral feedback was left for the vendor.
- A negative feedback was left for the purchaser after the neutral feedback.
- The bowl was not damaged or unusable

My thoughts (not facts);

- People who do not get their original enquiry answered have a right to persue their enquiry further.
- Getting rude is not the answer
- Answering the polite emails is the best way to avoid rude ones in the first place.
- I can't see any reason why TBS should take the bowl back
- I can't see any reason why TBS left negative feedback
- I understand why Neutral feedback on the basis of CS, not the product though
- The description is not as complete as stated above, as it only states diameter, not depth.
- 10.5cm is not very big, so it would be pretty clear that the bowl is not going to be that deep.

Based on the facts alone its not looking good for Tone.

Can't wait for the next installment. This has me on the edge of my seat.

Si

at the end of the day its notthing to do with you at all
the item is clearly listed we do not have to justify our self to anyone we are a company not a one man band so its alright for someone to be rude to us and we are no allowed to say anything you must be living in a dream if we was the one being rude we would have delt with it but we will not take this at all it looks like you have not got any thing good to do but to sit down in front of your pc putting good companys down we have got a good customer base and we are one of the best retailers out there
allthe best

Originally Posted by poona

I bought 2 'best badger' shaving brushes from Tones Barber Shop a little over year or so ago as an estimate. From the word go, everytime I used the brush, at least 20/30 hairs would fall out of it. I thought this was just the brush 'breaking in' (as I was a noob back then) but a few months later and the brush was still losing a massive load of hairs. The brush in fairness was relatively inexpensive but extremely poor quality build.

I have since bought a Vulfix #2234 and have had it about a year now and would you like to know how many hairs this brush has shed during the whole year? 2 hairs lost in a whole year!!!

Just shows huh.

I never tried sending the 2 brushes back for a return that I bought from Tones Barber Shop off Ebay due to the fact that I live in Northern Ireland and the postage to England wouldn't be worth the hassle (money and time spent - refund value), so I just put it down to 'experience.

Im not saying all of Tones Barber Shop's goods are poor as I have not purchased them all to see but the 2 brushes I bought were not good.

Graham.

Hi Graham
We are from Tones Barber Shop and have leanrt that you have experienced problems with two shaving brushes that you purchased from us.If the brushes are TBS they are actually made by Vulfix for us. We would be very happy for you to return your brushes to us - we will replace the brushes, refund your postage and include a free gift to compensate for any inconvenience to yourself, this is our Customer Services policy where goods are found to perform in a less than satisfactory manner.
Kind Regards

Yup - nothing to do with me at all. I do have better things to do but I find this interesting - it caught my interest.

I don't think at any point I put your company down. I merely wanted to summarise the basic points - which show the positives and negatives of both sides case - in a simple way. I figured that it may help you come to an arrangement, or at least see each others sides of the story.

The facts are stated, and cannot be argued with. My personal thoughts are probably where you are having some beef with me. I encourage you to read them again. 3 of them are clearly supporting your position.

I added a final statement that on the evidence shown so far in this forum, your case is weaker then Matts. I expected you to respond with some more evidence, something to balance the whole thing out a bit, and instead I got semi-comprehensible abuse.

Strike another customer from your potential base.

Si

Any point in continuing this one?

Thanks guys.

Lynn

None. I'm out.

Si

Originally Posted by Tones Barber Shop

Hi Graham
We are from Tones Barber Shop and have leanrt that you have experienced problems with two shaving brushes that you purchased from us.If the brushes are TBS they are actually made by Vulfix for us. We would be very happy for you to return your brushes to us - we will replace the brushes, refund your postage and include a free gift to compensate for any inconvenience to yourself, this is our Customer Services policy where goods are found to perform in a less than satisfactory manner.
Kind Regards

Im shocked to hear they are made by Vulfix but I can only take your word on that. As agreed via pm, I will return said brushes to meet your offer.

Many Thanks
Graham.

The reply towards Si was just the rude type of reply that Matt has been accused of. Strike another customer.

Lynn,

While it was moderately entertaining reading, were we to use the analogy of the Greek Immortals: Klotho, Lakhesis, and Atropos, the thread has been spun, it has run its measure, and now needs to be cut.

Thanks, Bruce

Hi, I am very sorry you experienced a problem with -------------------------..

Sympathy

I understand how frustrating this may be for you. I know when I purchase something that does not meet my expectations I am upset. We always try to sell quality items. However, if you are not satisfied we will try and make it right for you.

(empathy)

Although we feel the item was clearly marked, perhaps we can arrange for either a substitute, or a partial refund. Although this may not be exactly what you would like we believe this solution is fair to everyone involved. Would a refund of 80% be acceptable?? As the bowel is now used we will sell it as such on E-Bay at a discount and the markdown will defray some of those costs.

Jerry