I just had the most positive experience with a vendor and feel I should share it. I recently purchased a razor from Jim @ vintageblades.com and as a treat to myself ordered the honing option. After shaving with the razor, I was less than thrilled with the hone job. I emailed Jim assuring him that I was not dissatisfied with him, the razor, or his service (the best I've experienced with an on-line purchase), but informing him of the condition of the edge, which I had already corrected. In practically no time Jim responds and makes it clear that my complete satisfaction is his paramount concern. This is the kind of honorable merchant with whom I can do business again and again.