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04-07-2010, 02:36 PM #31
Event or Process?
Okay, let’s pretend I know what I’m talking about…
As I sit behind the sacred marble resin information desk, I get asked a lot of questions. The most common? Where’s the bathroom? And where’s the copier? These aren’t reference questions but what we call, and I’m going to get technical here, directional questions.
I could say, “We put time and money into signs that answer your directional question perfectly. Please do not approach the librarian until you have read the signs posted throughout the library.” Care to guess how long I would remain employed if I said that?
If someone comes to me and asks for Harrison’s Principles of Internal Medicine I could answer, “look it up” or I could say, “RC 46 H333.” Except that wouldn’t help most patrons. Instead, I have to leave my imposing desk, locomote amongst the shelves and hand the book to the patron. That’s what we call, and I’m going to get technical again, doing my job.
I confess it gets tirsome showing students where Harrison’s is. But it’s important for me to remember that the student just got here. I’ve been here for longer than some of them have been alive.
Some ask questions simply to obtain an answer much as some shave simply to remove facial hair. Others may want an interaction that they don’t get from a sign, a catalogue or a computer database the same way that people want something more than a Norelco buzzing on their face as they wait in traffic.
This interaction can be referred to as learning- it is a process not an event- and it can be a humbling experience to participate in.
Semper Circa,
LG Roy
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04-07-2010, 02:37 PM #32
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04-07-2010, 02:40 PM #33
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