What angle are you using? I am referring to the distance of the spine of the razor away from the face.
30,45,60,90 degrees?

Are you on any medications that would make your beard very stiff? I take several meds and my beard has become much harder.

By all means take advantage of Lynn's generous offer.
It is possible that something happened to the edge while in transit or when you stropped it.

Keep us posted,