Hello,

I placed an order with SRD for my very first ever Straight Razor. I went with the dovo silver steel with ebony scales in the wet shave kit. It was quickly shipped out the very next day and arrived 2 days later.

I was concerned because I could not figure out how to take advantage of the free shipping for orders over $250, and the package did not contain my Simpson Badger brush and I received one incorrect product. I contacted them through email and explained the situation, I was a bit pessimistic in expecting a poor response to solve the situation, however, Don, emailed me back the very next day (on a saturday) with a solution that really was above and beyond what I had expected. I am awaiting the missing products and hopefully they will ship them out with expedited shipping. I can't go into the details for fear that someone may take advantage of their kindness and great customer service, but I can say this; it seems customer satisfaction is their top priority, and so far, it shows. They could quite possibly have a new customer for life.

Great job fella's, keep it up!