Thread: Chipped Norton 4/8000 3"

Originally Posted by str8rzrshvr

I spoke with Laurie at Classicshaving this morning. They're sending me a new one today. They're going to file a claim with FedEx. Hopefully, this time they'll ship it some other way than FedEx .

Fed Ex also likes to charge HUGE brokerage fees to carry goods across the border.

Originally Posted by Rik

Personally I feel this action should have been taken prior to posting a thread, giving Classic Shaving the opportunity to resolve the issue.

I don't think there was ill intent to "encourage" Ray to replace the item. Ray is a very honest and (no offense meant) old-fashioned in the way he does business. There are things I could buy other places for less money, but Ray stands behind his products, and with everything he does (such as the SRP Club Razor), I'll spend the extra with him. He's a great guy.

In the end, this whole thread ends up being a plug for Ray and his outstanding customer service.

It was never my intention to force Ray's hand. Quite the contrary. I started this thread asking what I should do about it. I was willing to accept it as it was, actually, until other members suggested returning it. As it turned out, I spoke with Laurie at Classicshaving this morning and without hesitation she informed me they were sending a replacement out today! How's that for customer service!!! Top-shelf in my book. I informed Laurie they now have a life long customer! Sensei_Kyle is right, there are other competitors out here that sell products cheaper. All my "tools" have been purchased from Ray (with the exception of one razor which I bought from another Top-shelp seller, Tony Miller) and I will continue to buy from Ray because he's a great guy who has great customer service.

Classicshaving is top-notch in my book. Thanks, Ray/Laurie!!

Jeff Sandora

Originally Posted by xman

Fed Ex also likes to charge HUGE brokerage fees to carry goods across the border.

They all do it! I had to send a razor back to a seller because it was damaged. Stupid me I sent it via UPS. I paid $10 upfront. They wanted the seller to pay another $60 in brokerage fees!!! We told UPS to keep it.

Xman is that large of a charge normal? What's the justification behind it?

Originally Posted by str8rzrshvr

It was never my intention to force Ray's hand. Quite the contrary. I started this thread asking what I should do about it. I was willing to accept it as it was, actually, until other members suggested returning it. As it turned out, I spoke with Laurie at Classicshaving this morning and without hesitation she informed me they were sending a replacement out today! How's that for customer service!!! Top-shelf in my book. I informed Laurie they now have a life long customer! Sensei_Kyle is right, there are other competitors out here that sell products cheaper. All my "tools" have been purchased from Ray (with the exception of one razor which I bought from another Top-shelp seller, Tony Miller) and I will continue to buy from Ray because he's a great guy who has great customer service.

Classicshaving is top-notch in my book. Thanks, Ray/Laurie!!

Jeff Sandora

Greetings Jeff,

I didn't feel you were trying to discredit Classic Shaving. But some vendors have taken a beating on other sites because individuals went straight to the forums rather than the vendor to resolve the issue.

Your thread is very informative for someone who picks up a used stone that is damaged. But in the case of a damaged new item, the vendor should be contacted first out of courtesy.

By beginning the post with how the vendor resolved the issue, you prevent anyone from misconstruing your intent. Have a good one.

Thanks for the reply.

No, my intent wasn't to discredit Classicshaving. I have had nothing but great service in each of my dealings with Ray. I was disappointed not in the service I got from Ray, but in the fact that it was chipped. I know it was nothing Ray or C/S had done. Actually, like I said above, I would have kept it as it was.

As a rule, I don't like to bash anyone in a public forum, especially, someone who I've had nothing but great service from. I felt confident, based on my previous dealings and conversations with Ray, that this issue would be rectified in an acceptable manner. He's a straight up guy and I enjoy doing business with him and will continue to do so.

I will, however, heed your advice should I experience similar issues in the future. Thanks,

Jeff

Originally Posted by Rik

They all do it! I had to send a razor back to a seller because it was damaged. Stupid me I sent it via UPS. I paid $10 upfront. They wanted the seller to pay another $60 in brokerage fees!!! We told UPS to keep it.

Xman is that large of a charge normal? What's the justification behind it?

Yeah, it's nuts. "Paperwork" or some =µâ€#@ƒµ¢<!ñ$#!â€excuse.
ALWAYS SHIP USPS, PLEASE! (how's it go? "neither rain nor sleat nor . . "what?)

X