Thread: Odd Flattening on Spine

Originally Posted by ThreeSGuy

customer service told me the sharpening service they use tapes ALL the razors they hone

the cusstomer service rep i talked to said "it turns out that the the particular guy that sharpened my razor did not use tape." i was told to just keep using it and i will get better... im done with their customer service.

im still quite new, but there are enough videos out there that show how easily a honed razor will take care of a beard, or arm hair..

Well, I think that the folks you talked to don't know straight razors, or decided not to care. One post-factory honing couldn't have caused that three-point contact you've got, and even a tapeless honing wouldn't have left that distinct shoulder. In fact, you'd be able to see some hone wear right on the high side of that shoulder, at least with a hand lens.

It looks to me like your blade left the factory but shouldn't have. Have you asked to exchange or return it?

It's not that it can't be made right; a pro honer could correct the spine, as long as the blade itself isn't warped, but you shouldn't have to spend more money on something that should work correctly now.

Sorry to hear this is turning into a hassle for you. Where do you live? There may be someone nearby who can help you out.

Best wishes.

roughkype,
I live south of Detroit. The last email they sent me said the sharpening service did a good job, and I just needed to use better technique and face prep. I asked them to, at a minimum, refund the $20 I spent on the honing, and they have pretty much told me that it they did a good job and it is my fault I am having trouble.

That is common and sensible advice for new straight razor users. It does not, however, address the out-of-flat faults you found. Oh well.