Thread: Question About This New Hart Steel

Originally Posted by Gilligan

Does anyone from Hart monitor this site? Would like to hear from them if they do.

I don't remember ever seeing anyone from Hart posting here, especially in regard to problems with QC, except for Tim Zowada when Hart first got started. He hasn't been a part of that operation in quite some time. I imagine they like to keep their interactions with customers private. From what I've seen and heard they will do what it takes to make the customer happy if it is open and shut a problem with the product.

Originally Posted by JimmyHAD

I don't remember ever seeing anyone from Hart posting here, especially in regard to problems with QC, except for Tim Zowada when Hart first got started. He hasn't been a part of that operation in quite some time. I imagine they like to keep their interactions with customers private. From what I've seen and heard they will do what it takes to make the customer happy if it is open and shut a problem with the product.

That is consistent with what I've read about them which is why I was surprised to hear Phoenix has been at it for a month. At any rate; I got the answer to my original question and appreciate all the response. I'll take it up with the vendor I bought it from and see where things go from there, and update you all on how it goes.

Originally Posted by Gilligan

I just emailed CS earlier today so was not expecting to hear from anyone over the weekend, but monday afternoon i'll be on the phone. Does anyone from Hart monitor this site? Would like to hear from them if they do.

SRP is not a customer support for any vendor - in fact our policy is to keep this site from being involved in resolution of issues between a customer and a vendor. The best way to address these is directly between the involved parties.

Originally Posted by feltspanky

An artisan who works for himself and a guild is not the same business model?

Hart is a company, not a guild.

As soon as you have a company and people that 'do business', the 'business people' need to be paid without actually producing anything.
If 5 equally qualified guys make blades and sell them in a group, everyone gets 1/5 of the proceeds.
If 5 guys make blades, but there are 2 additional people doing the buying and selling, advertising etc, then everyone gets 1/7 of the proceeds.
And usually, the non productive people in the business, the ones doing all the business-y stuff get the best cuts as well.

So no, an artisan working for a company is not the same as an artisan working for a company.

It's true that there is a business overhead, but without the name, design and training from TZ and the marketing savvy and muscle of CS it's extremely hard to get a couple of completely unknown 'artisan technicians' with no experience a full employment in a niche market. Especially when the end product requires less skills, work, and equipment than the competing products and is priced at two to three times the competing products on the market.
It certainly works but it probably wouldn't if the big brands chose to produce wedge grinds and wider sizes.

Tell them you want a return authorization, followed by a credit upon receipt. Call them first thing Monday, or call your credit card company and dispute the transaction. When the sale is charged back, the vendor will be very eager to visit the issue with you. These razors, at this price point should be pristine. Sending it out to some unknown artisan whose work is the source of the problem, is not an answer. Quality control is their problem. Alternatively, they can source a first class blade from their inventory to replace this razor. They have a problem which they need to address. Sorry that this is happening.

How did you make out with Hart?? I'm over 30 days waiting for a set of repaired or replacement scales.....

Thanks for asking Phoenix. I just received the replacement today although after my experience with that vendor's customer service I'm left wondering if they just polished up the return and sent it back. Anyway it looks the way I expect a new razor should and I'm glad to finally have one in my rotation. I hope you get your scales back soon and i wouldn't hesitate to call them if in your shoes.

bcw - They issued an exchange authorized rma without hesitation however subsequent emails with their csr implied the issue had not been settled, even though it was via a phone call and the rma email. That is why i made the comment about not being sure what they sent me. Fortunately there is at least one other vendor who sells em so If I decide to get a second then i'll give him a call. He'd be the one on the east coast

Welp..gotta run and try out that new blade.
cya

Repaired or replaced??? pics?

Quick update! Just wanted to confirm they did replace. I forgot the artisan's initials are stamped on the tang and the initials on this new blade are not the same as the one I sent back. I should have opened it and checked that before my last post. I finished shaving with it a few minutes ago and that mofo performs every bit as good as I expected. I'll post pics tomorrow.