Thread: American made Hart Steel

It was their $200 razor on sale for $109. So even with postage and a $15 (Portland Razor Co) I am still only in this razor for $130.00. So I am not to mad.

How do I contact him?

Regardless if it was $1 they have to deliver what they agree to deliver.

You would think so but as it seems not this time, from what I am seeing if you buy the $250.00 and up razors for Hart they do a lot better job. When you buy the $109 ones well some thing (honing) fall through the cracks. The only reason I bought it was I wanted to try the 5/8 size over the my feather and 6/8 razor.

Puravida,

From your description of the dirty, unoiled condition of the razor when you received it, I would think that it was a razor somebody messed with and returned to the vendor. And that the vendor didn't even inspect it before sending it to you. Maybe you can get them to exchange it for a new one, if you request it in a courteous manner.

Classic used to be a good company to deal with. They were cordial and responsive when I contacted them a few years ago about a Hart razor I had purchased new from a local dealer (Plaza Cutlery).

Best of luck,
Jeff

Being nice in such a situation never hurts.

Originally Posted by JeffR

Puravida,

From your description of the dirty, unoiled condition of the razor when you received it, I would think that it was a razor somebody messed with and returned to the vendor. And that the vendor didn't even inspect it before sending it to you. Maybe you can get them to exchange it for a new one, if you request it in a courteous manner.

Classic used to be a good company to deal with. They were cordial and responsive when I contacted them a few years ago about a Hart razor I had purchased new from a local dealer (Plaza Cutlery).

Best of luck,
Jeff

She made it a point to let me know it was not returnable, or exchangeable, I asked her if maybe it was a return was why it was in the shape it was, she said "Also, a side note, we do not accept any returns or exchanges on personal care items so we can assure you that your razor was brand new."

'How to burn a brand down in three easy steps'

1. Sell out

2. Lower your standards

3. Blame the customer

Hart Steel razors seem to have gone Tango Uniform as far as QC and customer service goes lately. I have one Hart Steel razor. Got it about 4-5 years ago. Great razor, never a problem. No, I would not buy another

I was going to buy a Hart razor this weekend just because of the "made in america" factor. but after reading this and looking at other forums it seems perhaps their best days are behind them in terms of quality and service. looking at Portland Razor Co right now though and they seem to offer the same value props