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It seems I have both the problems above, periodically. I usually end up closing all the IE (tabbed) windows I have open, go to the Java website and do the check which tells me I have the latest Java...

That did the trick. Reinstalled the latest Java and everything works fine now. Thanks.

don't know if it has anything to do with your problem, but when I click on chat I get a popup that says "Several Java virtual machines running in the same process caused an error". Then if I proceed...