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Well they have definitely said all the right things and then there's the sealed box. Maybe flick them an email. All factory warranty is voided when honed so seems unnecessary to reseal. From memory...

Hopefully you did receive a shave ready razor. If new and still sealed in box it wasn't shave ready. If it hasn't been hand honed by the vendor it wont be shave ready. Manufacturers claim shave ready...

Hi and welcome aboard. The soap and brush definitely make an improvement. Good luck and any questions feel free to ask