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This is also a very good idea/point.

Well, I wouldn't be returning anything, I'd be expecting a refund. Defective product, plain and simple (unless you did something crazy with your brush that you didn't tell us about). Your brush...

If you paid with paypal, tell them that you will open a case unless they rectify the situation. Not sure what amazon's policy is, perhaps you can open a case like you could on ebay. Heck, tell them...