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Thread: Kudos to Edwin Jagger!

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    bcw
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    Default Kudos to Edwin Jagger!

    I purchased an EJ 89 razor a few months ago, and within a month the chrome began to fleck off the top piece. Last Friday, I sent an email to them, and per their request, sent a picture of the problem and described the shaving products being used. I received a response that a replacement piece was being airmailed to me at no charge. It arrived today, along with a sample of EJ shaving soap and 5 Derby blades. It is great to see a vendor support their product with such courtesy and dispatch.

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    The Hurdy Gurdy Man thebigspendur's Avatar
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    They have a great reputation.
    No matter how many men you kill you can't kill your successor-Emperor Nero

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    The Assyrian Obie's Avatar
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    Yes, yes, gentlemen, Edwin Jagger is a class act in every way.

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    Quote Originally Posted by Obie View Post
    Yes, yes, gentlemen, Edwin Jagger is a class act in every way.
    I beg to differ......

    I purchased a DE89 with a beautiful handle. EJ managed to over charge me. After several corresponding emails, they finally admitted their error and credited my account.

    Point......check your purchases and your amounts charged!

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    Senior Member BeJay's Avatar
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    Love my EJ. Great shave and great looker. They make a nice cream too.

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    Modern Day Peasant Nightblade's Avatar
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    Got me a E jagger DE87 imitation ivory. Had it for a year so far and still lovin it.
    kwlfca likes this.
    Come along inside,We'll see if tea and buns can make the world a betterplace.~TheWind in the Willow~

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    Class act company all the way

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    Senior Member kwlfca's Avatar
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    Quote Originally Posted by Nightblade View Post
    Got me a E jagger DE87 imitation ivory. Had it for a year so far and still lovin it.
    I got the same one today and loved the shave, my face is beyond soft!

    OP: Out of curiosity, where did you order it from? It's good to know that Edwin Jagger stands behind their products. I got my 87 from Fendrihan, I wonder who I'd contact if I had an issue, Fendrihan or Edwin Jagger directly? I don't think I'll have any issues, I have less chrome to worry about with the "ivory", and I also made sure to dry each piece separately after use.

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    Senior Member blabbermouth
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    Now that is old fashioned customer service not seen much these days. Kudos to EJ.

    Bob
    Life is a terminal illness in the end

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    Member DonR's Avatar
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    I really like my EJ. Great shaver!
    Buy the ticket, take the ride!

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