where is this feedback? I just looked around, don't see any specific place for such.
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I don't think asking what is going on when it has been over a month is "premature". Did they quote you a lead time on getting it back to you when you sent if off? IMHO 5 weeks is a little long if they aren't one of the well-known (busy) honers. I'm just thinking even if it took 1 week to get to them, seriously, 4 weeks and it's still not done and in the mail? I'd be a little upset. It was just honing right? Not like a complete restoration or something?
Of course, communicate, and the suggestions for patience are good. But I'd also be a little upset if it were me - thats all.
Contact the person either there is the PM system on this site, and you probably have their email as well.
If you are not able to get in touch with them let me know.