Quote Originally Posted by ForestryProf
My samples from Taylor's also came in yesterday. Over the past couple of weeks, I've received NICE selections from T&H and Trumpers, a selection from The Art of Shaving, a wee bit from L'Occtaine, and promises of a Nomad sample from Crabtree and Evelyn.
I am enjoying these products so very much and there is no way I could afford to try all of them if I had to purchase them individually. However, I am convinced that I'll be a lifelong T&H and Trumpers customer, not only because of the quality of their products, but because of their customer service. My loyalty is not hard won; but easily lost...I will never purchase products from some of the companies I've contacted, simply because of their reaction to the initial request.--Don't get me wrong, it's not a function of not receiving samples as I will and have purchased from companies that have turned down requests. It is possible to say no without being rude. Rude, however, is inexcusable.
Yes rude is inexcusable. Too many people have lost the art of manners.