My samples from Taylor's also came in yesterday. Over the past couple of weeks, I've received NICE selections from T&H and Trumpers, a selection from The Art of Shaving, a wee bit from L'Occtaine, and promises of a Nomad sample from Crabtree and Evelyn.
I am enjoying these products so very much and there is no way I could afford to try all of them if I had to purchase them individually. However, I am convinced that I'll be a lifelong T&H and Trumpers customer, not only because of the quality of their products, but because of their customer service. My loyalty is not hard won; but easily lost...I will never purchase products from some of the companies I've contacted, simply because of their reaction to the initial request.--Don't get me wrong, it's not a function of not receiving samples as I will and have purchased from companies that have turned down requests. It is possible to say no without being rude. Rude, however, is inexcusable.