Thread: wrinkles in strop

You need to train him so he knows what level of product quality his customers will accept. If enough of his customers complain he'll either improve the product, raise the price and quality and/or stop the product line.

This was the Rich man strop that I paid almost $70 for...

Originally Posted by kwlfca

This was the Rich man strop that I paid almost $70 for...

In that case complain loudly, because for 70$ you should have gotten a very good, high qulity strop instead of 'this'.

Originally Posted by Bruno

In that case complain loudly, because for 70$ you should have gotten a very good, high qulity strop instead of 'this'.

Gotta agree..there's many strops you could get for close to the same price that would be blemish free.

Larry emailed back:

"I will refund your money for the replacement piece of leather. I will send you a replacement piece, but package it myself instead of hand it off to someone who works for me. I will package it FLAT to ensure there is no chance of wrinkling.

I am on travel until next Monday. But, I will refund the money for the replacement strop right away and will include a few extra dollars. I will refund as soon as you say the above is acceptable.

My apology for the problems.

Let me know.

Thanks,
Larry"

What do you guys think?

Originally Posted by kwlfca

Larry emailed back:

"I will refund your money for the replacement piece of leather...

What do you guys think?

I think that's what any responsible vendor should do.

Originally Posted by kwlfca

Larry emailed back:

"I will refund your money for the replacement piece of leather. I will send you a replacement piece, but package it myself instead of hand it off to someone who works for me. I will package it FLAT to ensure there is no chance of wrinkling.

I am on travel until next Monday. But, I will refund the money for the replacement strop right away and will include a few extra dollars. I will refund as soon as you say the above is acceptable.

My apology for the problems.

Let me know.

Thanks,
Larry"

What do you guys think?

So you get a refund and a new piece of leather too? I reckon you haven't got too much to complain about.

Hopefully it comes undamaged...it's nice enough lather when it isn't damaged.

Cut the wrinkled part out and glue the pieces that are flat to a piece of plexiglas or wood and paste or chrom-ox it.

Originally Posted by JimmyHAD

Cut the wrinkled part out and glue the pieces that are flat to a piece of plexiglas or wood and paste or chrom-ox it.

This isn't your first rodeo, is it cowboy?