Hi fellows

A member of the french forum Coupe-choux Club received this week a strop from West Coast Shaving online store. A 3" x 18" one.
He was surprised by the packaging: the strop was folded tight twice to enter a small 5 or 6 inches cardboard box. Of course the strop is damaged at the foldings and is useless.
As the return policy of the store is "at your costs and in the original packaging with original seals ", I gave him advice to ask for a new one, properly packed, or a refund without return.

Does anyone know that store? With good or bad fame? First time you hear such a problem or not ?

Thanks for advices.