Thread: Europeen seller for a new bench buffer

hi folks,

last month i bought a new buffer machine from Germany to have a better work on my blades. i received it with a defection, the wheels don't turn at all and there was a separation between the left side and the main body.

here a pic,



i contacted to seller, sent few pictures and a video to prouve it. i had not any news from the seller so i returned the machine back. meanwhile i commanded an other machine to not wait so long time between the reception of the returned machine by the seller and they check up for defects. waited 3 or 4 days and my second command was still waiting to be shipped, so i called the costumer service and the suprise; no one talks english, just a guy who talks a little bit. i tried to explain my problem with the machine and asked if they took a look of the pictures and video. not any video or pictures are received according to seller (i send them few times to contact form on their website and also i sent them to mail box of the costumer service).

well i thought this was not big deal, i can wait while they check what's wrong with the first machine so i asked them about my second command and the date for shipping. they told me they won't send a second buffer until they receive the first one and check it.


WTF?

i paid for a second one , normally they should send a new machine while they check up the first one. i don't know if i'm wrong but what do you think ? that's not professionnal ! i mean even if they repaire the first one, they can still send the 2nd fast enough and the 1st one once it's repaired.

i was nervous and i asked for a total refund for 2 of them.

now i'm looking for a Europeen source/seller to have a buffer. i looked for it for last two days but found nothing. i'd like to ask you guys if you know any trustfull seller where i can command one.