Thread: Please Show Some Respect for Your Potential Clients!

I've found it easier and more economical on my time just to avoid those websites.

Originally Posted by sharptonn

Oh! Faux pas. Something's wrong in Denmark. I suggest those complaining should realize what goes into intricate razor work, yet maintaining a website and shipping, receiving, communicating, etc before complaining about this. These guys are craftsmen. You gotta get in line. Simple as that. 10 to 1 you could message them about something you want and they would answer promptly. Give it a go and let us know!

I agree completely with Sharpton. You need to understand that for a small business, changing a characteristic of a product every time it changes is an unmanageable and unaffordable task.

My suggestion is in line with what most other realistic people have said, either contact the company or shop elsewhere. Then you can complain about getting a supposedly shave ready razor that wasn't.

Get a pair and contact the vendor with your complaints.

I'm going to buck the trend and have to disagree. I will preface this with the fact that I like SRD, have shopped there a few times and recommended them to others, and will continue to do so. However, SRD (or many of the shaving sites) are not custom makers of much of anything. They are very convenient middle men of many products the world over. Inventory management is a basic business principle, kinda like balancing the books. There are numerous software programs out there link inventory, shipping, book keeping and online stock counts. If it's a custom piece, or made on limited production runs, list it as such and to contact if interested. If you don't do that, don't be shocked when you get complaints.

Originally Posted by sharptonn

Oh! Faux pas. Something's wrong in Denmark. ...Give it a go and let us know!

Methinks my post was misunderstood. Let's try again.

I do understand small biz. I'd love for SRD to make zillions. I have no interest in buying a new razor.

I only looked at their razors cataloged "for sale" to see why another person (not the op here, the OP in a similar thread a month or two back) was complaining.



I don't think everyone commenting has actually has tried this.

I just did.

I went to SRD, Dovo, clicked through the first 10 razors listed for sale. Nine of them are "out of stock". (hey the "next" button saves some clicking)

The point is that it might be better for sales if folks didn't get frustrated actually trying to find a razor to purchase from the dozens and dozens cataloged. It's like going down to the car dealer and picking a showroom model to purchase, but you can't have it.

Small Biz works really efficiently (efficiency is related to profit and biz is about making profit) when folks can send you money for your products _without_ having to interrupt your work for every single sale. Or stated another way: Small Biz places limitations upon itself when each customer has to have personal real-time interaction for every transaction--ESPECIALLY when they're only "windows shopping" and aren't really Cash-in-Hand potential customers.

Small Biz operated as a hobby/second-income might not need to be concerned with efficiencies. Small Biz in which the proprietor(s) need/want to make a LIVING WAGE should pay attention to such details.

SRD operations/motivations/profitability is none of my business. I wish them much success and hope to continue to be able to buy shaving products from them long into the future. I will continue to go to SRD first when considering shaving products.

Cheers

/im done here

We are no happier about the current razor situation than you guys are. Unfortunately not only we, but virtually every vendor is low to out of stock on straight razors and we normally have more than the most. Last year Dovo went from being 9 months behind on production to 24 months behind in production this year. We do have any idea on what has happened and Dovo is not giving out any other information other than the information on the delays. In addition, they continue to add every new vendor who comes knocking on their door. As a result of this, from what I am seeing, most of the known vendors are getting small supplies in on their orders and these are not coming regularly. As soon as some razors show up, they are gone in a few days. TI and Boker are also very far behind. None of the vendors that I am aware of, have any idea of what or when the next bunch will arrive at the store. We have thousands of razors on order.

We thought about pulling the razors not in stock from the site until they came in, but all this does is send folks to other sites on searches who also don't have razors and do not pull the out of stock items.

I'm sure as we do, that all of the vendors out there appreciate your understanding.

Thanks!!

Here's an easy fix for that problem.
Order a custom razor from one of our many fine artisans

I don't know much about it, but I'm thinking this is just a software or web design thing. I'm pretty sure no one's trying to "trick" anyone or deliberately frustrate you, they are simply working within the limitations of the web design they purchased.

If it helps, think of it like this. You want an old fashioned shave with an old fashioned razor? Well, develop some old fashioned patience like they did in the old days when it took 6 months by slow boat for your Sheffield blade order to get to the colonies!

James

Originally Posted by lz6

Gentlemen, why not just raise the issue concerning you with the vendors in question on their websites.

I have and i receive no response back

Originally Posted by WadePatton

Well the first place i thought of was SRD. I clicked through dozens of razors to see what this other guy was complaining about in a post the other day. He wanted to buy a razor, but couldn't find anything but "sold out" after "sold out". He was right. VERY few razors could be purchased (hard to find ONE), very many listed with prices, and you can't tell the stock status until you've made the selection.

I gave up trying to find one (as the OP had), but somebody else eventually posted two or three that were available to that thread.

But small biz is tough, so I didn't fuss about it. (Hope they're selling a lot of product.) I just shop other places, because I waste enough time online, i don't need it COMPOUNDED by clicking through to the very end where you find out the product is out of stock.

I hope for the sake of SRD they figger out a way to fix this issue. I don't know the other guys.

I'm not really interested in any new production razors, but I feel bad for recommending an empty catalog to new/interested shavers.

Strops they got. or had. ?

I was searching through SRD today and through all the brands and types of razors they carry and I counted 5 razors in stock. Zero Ralf Aust or Bokers, 2 Theirs Issards and 3 Dovos.

Its really difficult finding a new razor. Probably the reason I have only purchased Vintage restored razors.

Originally Posted by dexter90723

I have and i receive no response back

Eye exam in order??