Thread: Ebay returns

Therein lies the problem with Ebay when selling. As mentioned, buyers remorse, etc, does not matter. If you return it, Ebay will take the money from the seller and give it to the remorseful buyer. THEN, the remorseful buyer gives the seller negative feedback. If the seller puts his foot down with ebay's decision, he gets strikes against him.
Double whammy. Try convincing Ebay that a dude took the razor to a knife hone and screwed it up, sent it back!
The seller CAN then block the buyer from ever bidding on his items again. There is also a network of razor sellers, or used to be. Blocked by one today, blocked by all tomorrow!

Originally Posted by guitstik

So, was it damaged or not as described? What is the problem with the razor that it warrants a return and this rant?

No rant here brother. I just happened to notice some sellers post a no hassle return policy that according to ebay they really don't need to honor. This is something I was just hoping to share.

As a seller myself, I give very narrow parameters as to what is an acceptable return if I didn't buyers would be returning items at the least little whim. I give 14 days and it has to be due to incorrect description or else it isn't happening. Even with all of that there are still those that want to return because of BR and eBay sides with the buyer, it doesn't happen often but it does happen.

Originally Posted by guitstik

As a seller myself, I give very narrow parameters as to what is an acceptable return if I didn't buyers would be returning items at the least little whim. I give 14 days and it has to be due to incorrect description or else it isn't happening. Even with all of that there are still those that want to return because of BR and eBay sides with the buyer, it doesn't happen often but it does happen.

True.... BTW, Stik, I am sending that thing back. Didn't float my boat! Just a head's-up!

Originally Posted by sharptonn

True.... BTW, Stik, I am sending that thing back. Didn't float my boat! Just a head's-up!

Damn it, I knew I should have put you on the "no buy list".

In my experience, it all depends on the seller. There are a few rotten apples. When push comes to shove, ebay seems to be rather reluctant to act at times. I am still waiting on a reaction on a few incomplete and not as advertized shipments.

Is that ebay's policy? If you haven't you want to talk to them.

My experience is few months old - I had to resort to ebay for a specific charger for an old gadget, and it had the stated 14 days return policy. After receiving it it turned out that my gadget wouldn't charge anyways even though the charger fit.

So I went on to return the charger and I did not interact with the seller for the return process at all. From the start ebay sent me on a specific track to do it. I clicked on return item, selected the reason for the return, then ebay told me I will be charged 20% restocking fee and will be responsible for the return shipping cost, then I had to allow ebay to debit my paypal account for the return shipping and then I could print a shipping label. As soon as it arrived at the seller I got a notification that I've gotten the original paypal charge reversed and also my paypal was debited for the return shipping cost (I guess if I hadn't used the label wouldn't have gotten charged for it even though I was able to print it).

Overall I thought that it's fair and straightforward procedure, and was under the impression that when a seller selects the default 14 days returns policy that ebay puts in place that procedure. If they opt for something else, like no returns accepted, ebay still has the damaged/not as described coverage but for that you first contact the seller and if they're not cooperative then open a dispute.

Yeah not all people take every and all returns. Some have specific reasons that you can return it. Most are the item not as described or damaged like you said. Some are more willing to than others.

eBay has new policies starting next month I believe. If I remember correctly and the item is not as described the buy can print a label out directly from eBay and it charges the label cost to the sellers account.

I have never returned anything on eBay so I can't speak to that, but I have been selling on there since 2001 and I take returns only on the conditions that there is something wrong with it or if it is not as described.