I was really taken back, and bummed. I responded again to them and was kinda rude after their response my self but explained that I wasn't trying to hit a nerve and that I was sorry if I did. But I shouldn't have even had to say that.
Now I'm missing out on a rattler grind I believe. I have a square point, round point, and could have had a rattler grind of the same make and I don't run across this make often...