Thread: Canada Post screwed up!!!!

Originally Posted by Hirlau

Sorry to hear this, no suggestions, but I will hope for the best. It will probably make it to you,,, lets hope.

My only mail horror story,,, last year I ordered a nice William Barber custom from California. usually they are in my hands in under 48 hours. days go by & no brush. Over a week later a flat rate box, torn to h*ll arrives, all tapped up. Inside an apology letter from U.S. Postal. The box had been stolen at the mail hub,, opened up,,, apparently the thief did not like the custom brush inside or didn't know what the h*ll it was. The thief put the brush back in the box & tossed it in the outside trash,,, it was noticed by another employee during a cleanup & given to the office.

I guess the thief was a Thater fan,,,,

WOW! You got lucky.... I hope my parcel is found and returned to me. I am so mad right now. My wife says don't dwell on this...... Pfffft! I want someone's head on a platter for the mistake that was made!

I did contact the seller...... Hopefully they will be of some help.

Sorry to hear you are having trouble. It ALWAYS sucks.

As it is only the 24th of October AND a Saturday, let's hope the package finds it's way back to CPC and gets delivered correctly next week.

If the package was small enough to be placed back into the outgoing slot at the CMB site (I'm now assuming it was delivered to the wrong compartment, but I don't actually know that), the package would take a day or two to go through the system. It might get delayed more if someone questions why the bar code is showing in the system again, after being scanned as delivered. If the package/box was too big to go through the slot, the person who recieved it, could be slow at returning it to the post office, if it's out of their way. The odds of a person keeping a razor who they themselves are not a straight razor user, is fairly slim, I would think.

If all fails, the sender must start any insurance claim at their end as they are the one who purchased the insurance. And, I am afraid, it takes forever to get sorted out, even when sender and reciever are both in the same country, cross border is worse. As nobody knows what happened for sure, there is a rather long wait to see if the item is returned to the sender before any claim is paid.

No delivery company is perfect, they ALL have their problems. Millions of items are handled and delivered each and every day by CPC and even a 0.0001% error rate would result in multiple items being incorrectly delivered/damaged each day. I have a missing item right now... no tracking number, but the sender claims they'll make it right if it does not show up. It was supposed to be sent via the post office, but the sender used a re-mailer who is likely the one who dropped the ball.

It is of concern that the package was scanned delivered though.... I take it you checked the tracking number on the Canada Post website?

Regards

Christian

Originally Posted by kaptain_zero

Sorry to hear you are having trouble. It ALWAYS sucks.

As it is only the 24th of October AND a Saturday, let's hope the package finds it's way back to CPC and gets delivered correctly next week.

If the package was small enough to be placed back into the outgoing slot at the CMB site (I'm now assuming it was delivered to the wrong compartment, but I don't actually know that), the package would take a day or two to go through the system. It might get delayed more if someone questions why the bar code is showing in the system again, after being scanned as delivered. If the package/box was too big to go through the slot, the person who recieved it, could be slow at returning it to the post office, if it's out of their way. The odds of a person keeping a razor who they themselves are not a straight razor user, is fairly slim, I would think.

If all fails, the sender must start any insurance claim at their end as they are the one who purchased the insurance. And, I am afraid, it takes forever to get sorted out, even when sender and reciever are both in the same country, cross border is worse. As nobody knows what happened for sure, there is a rather long wait to see if the item is returned to the sender before any claim is paid.

No delivery company is perfect, they ALL have their problems. Millions of items are handled and delivered each and every day by CPC and even a 0.0001% error rate would result in multiple items being incorrectly delivered/damaged each day. I have a missing item right now... no tracking number, but the sender claims they'll make it right if it does not show up. It was supposed to be sent via the post office, but the sender used a re-mailer who is likely the one who dropped the ball.

It is of concern that the package was scanned delivered though.... I take it you checked the tracking number on the Canada Post website?

Regards

Christian

I tracked that razor daily.....lol
Imagine my disgust when it wasn't there and it said delivered. Not a great feeling at all. I've contacted the seller and asked them to contact USPS on this matters. USPS is supposed to contact Canada Post and an investigation is supposed to happen. I'm not sure if the shipper had it insurance on it or not? They used that Global shipping on eBay.

All I know is that it shows delivered and I don't have it. Looks very bad on my end.
I know all about barcodes...... I work at Purolator. Hopefully it does show up this week. I check my mailbox at home too.....hoping the person who has it may have slipped it in there. It's a waiting game now. I'd rather have the razor than a refund TBH......

Christmas is coming, wonder how many more packages Canada Post will say has been "delivered" like mine was?

The worst thing about this is that it was a Boker 1056. I'm sorry to tell you that they are awesome!

I hope that it turns up.

Originally Posted by Utopian

The worst thing about this is that it was a Boker 1056. I'm sorry to tell you that they are awesome!

I hope that it turns up.

So I hear. Found one at a great price and in great shape. Just my luck!

Well I contacted the shipper last night.
Here are the messages:

From me: Hello... I am having a problem with Canada Post. It shows as the package was delivered on Oct 20th. Here is the Canada Post tracking # XXXXXXXXXXXX . I checked my community mailbox on the 20th. No package. I tracked it too. Said delivered. No package was there. Seems the carrier misplaced it? I have talked to Canada Post about this, but I need to you file a complaint/ trace with USPS so they can open an investigation about the missing package. I am so DISGUSTED by not receiving the razor. I have been seeking this one out for a long time! Please open an investigation with USPS, so Canada Post will open one. It is illegal for someone to open another person's mail here in Canada. Hopefully if it did get placed in someone else's mailbox, they will return it to me or Canada Post so they can deliver it to me. But I need this investigation to start at your end. I have not contacted eBay yet. Figured we could get this fixed. I will keep you posted if it does arrive.

Thanks, Willis

Seller's reply : i dont ship the item directly to u. when u use ebay global shipping, the seller ships too a distributation center, in Erlanger, Kentucky. The ebay does the paper work/customs and ships the item to you. The seller never receives your address. you need to contact ebay global shipping about this, it says it was delivered. Ebay global shipping puts the BUYERS address on the package.

Now what? Just wait this week out and see what happens ? I went to "didn't receive item" and it gives me 2 options ask for refund or ask for item. And also a message section.
I've never had to do this before........