Thread: Canada Post screwed up!!!!

Don't be so quick to blame the letter carrier. I don't know about Canada but in the U.S the mail is sorted and bundled and the carrier basically puts the bundles in the box. The actual sorting is done at a remote station. The carrier really doesn't have to look at the mail. If it's a large parcel then it's a little different because it has to go in another box and they should be looking at it but small boxes that fit in the regular mail boxes don't get that scrutiny.

I've had plenty of cases where the carriers are supposed to get signatures and they don't and plenty of times where they just put a notice to pick it up at the post office without knocking on the door to get a signature.

Originally Posted by thebigspendur

Don't be so quick to blame the letter carrier. I don't know about Canada but in the U.S the mail is sorted and bundled and the carrier basically puts the bundles in the box. The actual sorting is done at a remote station. The carrier really doesn't have to look at the mail. If it's a large parcel then it's a little different because it has to go in another box and they should be looking at it but small boxes that fit in the regular mail boxes don't get that scrutiny.

I've had plenty of cases where the carriers are supposed to get signatures and they don't and plenty of times where they just put a notice to pick it up at the post office without knocking on the door to get a signature.

The guys here do this...... I've watched them in the past. They have a stack of letters, they look at them and place into the individual mailboxes. Parcels are the same way. Read the address and place in the mailbox. I work for a courier company here in Canada. We are owned by Canada Post. I know the drill when it comes to
signature required".... You DO NOT miss that or you are in BIG trouble. It is worth a write up, big time.

Well....... I called PAYPAL and then got transferred to eBay Canada. Got to take to their conflict escalations dept. We talked for a while and she looked into the shipping data. She says the package had the wrong postal code on it. So.... someone screwed up. Either the shipper or the global shipping company. She ruled the dispute in my favor....... I'll be getting a refund. I'd rather have the razor though. End of story. Thanks everyone for your posts and support. Canada Post, I guess didn't screw up. I still don't like the community mailbox though......

Weird thing is...... When I looked up the postal the rep gave me, it is the Canada Post Centre's postal code. Makes no sense.

Originally Posted by Willisf

She says the package had the wrong postal code on it. So.... someone screwed up. Either the shipper or the global shipping company. She ruled the dispute in my favor.

This is why I take pics of anything and everything that I sell and ship. The item and the label next to the buyers email with their shipping data in it. Had a seller on the Bay try and screw me over until I showed pics. By doing this EBay cant shirk their responsibility and the buyer/sellers won't get nailed by them for no fault of their own. I learned this lesson the hard way about 10 years ago with a completely different transaction.

You will find that EBay will never take accountability for any mishaps.

Here's my message from eBay:

We have decided to issue you a courtesy refund for this case on Oct 29, 2015 to the PayPal account you used to purchase this item. The refund includes the purchase price plus original shipping. Please log in to PayPal to get your refund.

This case is now closed, but you can view the details of the case in the Resolution Center.

Comments:
We’re sorry you had a problem with your purchase. Unfortunately your item was lost en route to you. We’re issuing you a refund for this case.

Originally Posted by Willisf

Here's my message from eBay:

We have decided to issue you a courtesy refund for this case on Oct 29, 2015 to the PayPal account you used to purchase this item. The refund includes the purchase price plus original shipping. Please log in to PayPal to get your refund.

This case is now closed, but you can view the details of the case in the Resolution Center.

Comments:
We’re sorry you had a problem with your purchase. Unfortunately your item was lost en route to you. We’re issuing you a refund for this case.

Shame it has been lost, but good to hear you're getting a refund and that it wasn't passed on to the seller. Sounds like a pretty frustrating experience all-told though. Better luck with the next one!

AS far as I know the seller wasn't dinged for this. I haven't gotten a reply from them yet. I hope they don't dinged for this. It was global shipping's fault unless the seller occidentally used the incorrect postal code. Funny.... I went to the Canada Post office this morning and talked with the at the retail centre. He knows all about my situation with this package. I told him about the incorrect postal code. He says, doesn't matter about that, we don't use the postal codes when delivering. Really? Kinda funny.