Thread: custom for "undleriverable as addressed" ebay failutres?

Originally Posted by iron maiden

..here's hoping you get it soon. The USPS is a real b*tch to deal with in trying to get a refund.

If he gave a correct address he shouldn't have to deal with USPS should he? I was thinking it's the seller's responsibility to get the goods to you. Start with ebay, then paypal or credit card. Just make sure you don't let it go past any cutoff dates for filing a dispute. Always a good idea to pay with a credit card, even when using paypal.

Originally Posted by Quick

If he gave a correct address he shouldn't have to deal with USPS should he? I was thinking it's the seller's responsibility to get the goods to you. Start with ebay, then paypal or credit card. Just make sure you don't let it go past any cutoff dates for filing a dispute. Always a good idea to pay with a credit card, even when using paypal.

That's exactly what I thought. I suspect given the volume (thousands of sales) of sales by this seller and her good rating, I wouldn't need to do more than demand fair treatment, because to maintain a 100% positive rating over thousands of sales my guess is she takes responsibility. But I didn't want to make the demand if doing so was out of line, so I'm glad to hear you agree with my view. Good news is the item has reappeared on the Usps tracking system, so hopefully it's on the way (though annoying the seller didn't tell me that) and hopefully this is all moot.

The way I see it, the seller has proof that he has shipped the item, the purchaser has proof that the item was not delivered due to faulty addressing. If the return address is not on the package or the package is not returned, a refund to the purchaser would be the ultimate outcome. If the package IS returned to the seller and indeed it is the sellers fault that the address was not complete or illegible, it should be shipped again at n/c. If it can be determined that the seller DID use the full address provided by the purchaser but that address as supplied was not complete then the purchaser should be willing to pay the additional shipping costs for the second go around. And lastly, if the package was correctly and fully addressed in a legible manner and USPS screwed it up... then.....sigh.... the fairest settlement would be a 50/50 split on the new shipping costs.

The only thing I did not account for would be if it were shipped with no insurance at the request of the purchaser in which case all risk of loss would be transfered to the purchaser, seeing the seller can prove that it was sent as requested.

Hopefully the razor will turn up in short order.... I've never lost one yet.

Regards

Christian

Originally Posted by kaptain_zero

if the package was correctly and fully addressed in a legible manner and USPS screwed it up... then.....sigh.... the fairest settlement would be a 50/50 split on the new shipping costs.

I'd agree with all but that last part. I see delivery as part of running an online business. The seller hasn't completed their part of the transaction until the goods are in your possession (delivered). Even if the seller offers delivery options that you choose from. If the seller specifies that failure on the part of the carrier is the buyer's responsibility then there may be room for argument.

update: my razors arrived back at the seller, who had left one of the four lines of my address off the package. Oy. Hopefully I'll get this next week.

Loueedacat, good to hear there is news and good news at that... I'm going to assume the seller will re-ship with the..... ahem..... full address and at his/her cost and you shall soon have your razor.

Originally Posted by Quick

I'd agree with all but that last part. I see delivery as part of running an online business. The seller hasn't completed their part of the transaction until the goods are in your possession (delivered). Even if the seller offers delivery options that you choose from. If the seller specifies that failure on the part of the carrier is the buyer's responsibility then there may be room for argument.

You are of course correct, but I take the middle road in this because it really was entirely out of the sellers hands, he/she did present the item for shipment correctly and neither seller or buyer was at fault, and in most cases we're not dealing with a full blown company but rather a one man/woman show and I tend to view that size of operation slightly differently, considering how difficult it is to obtain refunds from your typical post office, insurance notwithstanding.....

Of course the main thing is that Loueedacat's situation has been updated satisfactorily and will hopefully have a happy ending soon.

Regards

Christian

seller indeed took responsibility and shipped again (hopefully with the full address this time) without trying to get me to pay for it.

I don't disagree with you on the middle road - I think it depends on how much volume the seller does (ie whether they are more like a business or more like a hobbyist). I think the good ones that do a lot of volume take the attitude that they aren't happy if you aren't happy, and it's their job to get it to you. But if it's two hobbyiests doing a small transaction, and the USPS screws up, then totally fair to split it.

But the main thing is my babies are on their way to Boston!

razors in, look great, problem solved!