Thread: eBay Burn--What to do?

i left a negative on a few 5$ razors
several times i been offered money back to retract. But a lying descripton deserve a neg more then i need the money

(if you get a refund atleast he deserve a neutral honest feedback for misrepresenting)

Originally Posted by Vulcan500rider

Thanks for all the support, guys. I guess I just feel bad because this is the first razor that I wasn't 100% on when I bid on it, and I got kicked in the arse for it. Lesson learned, I suppose.

I guess I'll start a Paypal dispute on it. I just feel bad because it's the first I've had to do. I guess I'll just have to wait an see what comes of that.

Ebay 101: You are never 100% sure of anything you are buying. Once you accept that, you are ready to buy again from the bay.

You should never feel bad for being honest, no matter if you are the seller or buyer. These guys have given you good advice and I agree with leaving negative feedback. You will be offered your money refunded if you remove the negative feedback...that's how they work. It's up to you how you handle it, but if more of us left negative feedback & didn't change it, ebay could be a more honest place...

Once you remove the rust, you will know immediately what you have under it. More than likely though, it's toast...err, a cheese grater. It happens to us all when we think we are "getting a good deal"...
Scott

Fair enough, shooter, and well said.

I see that now I have actually filed for a paypal dispute, the seller has sent me an eBay message stating that if I send the razor back, he will refund the transaction...But he didn't reply via the Paypal dispute (his was via eBay), so I don't think I'd have a leg to stand on if I sent it back and he doesn't bother to refund me.

I think I may respond, requesting that he ask again through the Paypal dispute, and send it back to him if he complies. That still leaves me out the cost to ship it back to him, but that should be fairly minor, I think.

for the return to standa claim with paypal you need proof of delivery
wich can cost a little more

Is there stated a return policy in the add?
if it is and you follow those and can prove it, then ebay message is ok

If not tell him to communicate in the dispute

oh and its not a full refund if your out shipping one way
(if the error in description is bad enough you may be able to file for shipping cost too)

I bought a razor that was not as advertised. First thing I did was contact the seller and simply say that the item was not as described and I wanted a refund. I ended up giving a decent rating to the guy, except for item description, because it was still a good interaction.

I've moved this thread to the eBay forum for better coverage.

I agree. If you do any refunds or anything like that, keep paypal involved so that if something doesnt go the way you want, you can fall back on them. If you're not sure how to handle anything, talk to PayPal and always keep them up to date with whats going on.

Good luck with it, and I hope you get it resolved to your satisfaction!

Thanks, Stubear! I somehow missed your post earlier.

I thought I'd update this for any of you who may be interested in how the whole thing turned out. I've been going back and forth with the seller, continually trying to confirm that the refund he's offering (when he receives the razor back) will include the $7 shipping charge. Rather than answer, he keeps sending messages demanding to know why I haven't sent the razor yet, and swapping back and forth between eBay communications and Paypal.

I reiterated that all I want is confirmation via the Paypal dispute of the refund amount, and I'm ready to send it, but he just sent me a rude message via eBay complaining about having three jobs and how much time this is taking, and another message on Paypal that states I'm just complaining about a razor I "don't like" and saying he has offered a refund if I send it back--no mention of amount, or shipping charge.

I was ****ed off enough that I've just escalated it, and hopefully paypal can deal with the guy. I just find this a little ridiculous considering the seller had reasonable feedback--99.6%, I think. How he got that, i don't know.

I've encountered EXACTLY that behavior. When a seller completely misrepresents an item, my argument is that I want full remuneration. That is, I would not have bid the price I bid nor paid for postage if the seller had fully disclosed. I want full restitution. Usually they argue that they are willing to refund the bid but not the postage. I argue back that to do that would allow them to be financially restored to neutral while I would still be out the cost of postage.

If they fail to fully disclose, I expect them to be the ones to pay for postage both ways. That's what I expect when sellers pull this crap and I stick to my guns to try to get reimbursed. Ridiculously, they always vehemently fight this.

I figure the type of person who deliberately don't disclose the true nature of their items are exactly the type of people who prevaricate in their communications. It's just plain anything for a buck.

well, look at the dispute page, it should say the amount the seller has agreed to refund. it should be clear that it includes the shipping charges if it does.
if in doubt it's better to contact ebay and ask them what exactly has the seller agreed on the dispute page.
if he doesn't refund the shipping charges and he has agreed to, or if he hasn't agreed to refund those, you can escalate the dispute for an ebay representative to decide.

Originally Posted by gugi

well, look at the dispute page, it should say the amount the seller has agreed to refund. it should be clear that it includes the shipping charges if it does.
if in doubt it's better to contact ebay and ask them what exactly has the seller agreed on the dispute page.
if he doesn't refund the shipping charges and he has agreed to, or if he hasn't agreed to refund those, you can escalate the dispute for an ebay representative to decide.

That's part of what made me so wary. He denied the request for a refund that is generated automatically through the dispute, and then stated in a message that he would refund me once he received the razor. Then he refused to confirm that the refund would include the shipping costs...

Had he just confirmed the refund, it would have been fine, but this has just been a nightmare...