Thread: eBay Burn--What to do?

Please be honest and leave honest negative feedback. eBay feedback has been completely bastardized by the commercialization of feedback. Honest feedback takes into account the honest response to the transaction and clearly even if you get ALL of your money back this has been a negative experience for you.

Originally Posted by Utopian

Please be honest and leave honest negative feedback. eBay feedback has been completely bastardized by the commercialization of feedback. Honest feedback takes into account the honest response to the transaction and clearly even if you get ALL of your money back this has been a negative experience for you.

Oh, I certainly will. If it's allowable (any mods listening?) I'd be happy to post the seller's eBay idea, as well.

Originally Posted by Vulcan500rider

That's part of what made me so wary. He denied the request for a refund that is generated automatically through the dispute, and then stated in a message that he would refund me once he received the razor. Then he refused to confirm that the refund would include the shipping costs...

Had he just confirmed the refund, it would have been fine, but this has just been a nightmare...

As far as I know a seller cannot just deny the request for refund without offering a different resolution, or escalating the case to ebay to decide.
As I already said why don't you talk to ebay? They have online chat and phone numbers in US, not sure how it is in Canada.

And no, you cannot complain publicly about a particular vendor on the forum, you should resolve the issues directly with them and ebay since those are the involved parties. SRP has nothing to do with your case and should remain neutral and uninvolved.

Originally Posted by gugi

As far as I know a seller cannot just deny the request for refund without offering a different resolution, or escalating the case to ebay to decide.
As I already said why don't you talk to ebay? They have online chat and phone numbers in US, not sure how it is in Canada.

And no, you cannot complain publicly about a particular vendor on the forum, you should resolve the issues directly with them and ebay since those are the involved parties. SRP has nothing to do with your case and should remain neutral and uninvolved.

Thanks for the info, Gugi; I figured posting the name might be out of line.

As far as the refund refusal, I'm not sure how it normally works (as I said, it's my first time through this), but I created the Paypal complaint, it said it was sending an automated request to the seller, and then about a day later I got a Paypal email saying that "the seller has declined your request for a refund to settle this dispute and posted a new message in the resolution center." The message he left was an offer to refund if I returned the item to him, which prompted my unanswered question of whether he would include shipping costs.

I'm kind of wary to talk to eBay now that everything is in Paypal's hands; I'd rather not confuse the issue.

Thanks to all for the advice thus far.

Give them a call and see.
If there not the right to talk to they probably ask you to talk to paypal instead

I see, I was thinking you did the ebay dispute, but you did one on paypal. Even though ebay owns paypal, they're still separate companies and ebay is better suited to handling your complaint. The buyer/seller protection policies on ebay are different than those on paypal, so you should take advantage of the fact that you bought it on ebay. They charged a whole bunch of fees and that's where some of it goes into.

For me, if a seller started getting unprofessional about a refund, I'd give one warning that if he doesn't resolve this in a decent way, I would escelate it. If he didn't give the refund then, then I'd follow through with the escellation.

Originally Posted by gugi

I see, I was thinking you did the ebay dispute, but you did one on paypal. Even though ebay owns paypal, they're still separate companies and ebay is better suited to handling your complaint. The buyer/seller protection policies on ebay are different than those on paypal, so you should take advantage of the fact that you bought it on ebay. They charged a whole bunch of fees and that's where some of it goes into.

Oh. I had no idea I could lodge a complaint through eBay...

As it stands, the dispute was escalated, and Paypal has confirmed with me the amount of the refund I will receive when the item has been returned. It's packed up and ready to go, so I guess I'll pop it into the mail today or tomorrow, post the tracking number, and wait for it to arrive.

Thanks for all the advice, gugi; hopefully I won't have to go through all this again, but if I do, I'll follow your advice and go through eBay to get it dealt with. Cheers!

Recently Ebay has effected a change with complaints regarding purchases made on the website. Basically even if you have used PayPal that want you to make the complaint through Ebay using their resolution process. Of course to my way of thinking it isn't a mortal sin if you initiated the complaint through PayPal using theirs. You should be okay but you definitely don't want to get both involved on the same case because they can close the case for violation of the terms and conditions (that ultrafine print no one bothers to read) that you agreed to when you opened the dispute.

In short use the PayPal complaint resolution when making purchases using PayPal off of Ebay and Ebay's complaint resolution process for items purchased there.