Page 1 of 2 12 LastLast
Results 1 to 10 of 11
Like Tree6Likes

Thread: RAGE! someone is getting my first neutral or negative feedback.

  1. #1
    Senior Member 96firephoenix's Avatar
    Join Date
    Jul 2011
    Location
    Indianapolis, IN, USA
    Posts
    179
    Thanked: 9

    Default RAGE! someone is getting my first neutral or negative feedback.

    ok... so I found a hone on ebay for a reasonable (compared to other sites) price. 1000/6000 for 45 USD shipped...

    So I ordered it last Wednesday. I got an email from them last Thursday saying:
    Unfortunately, we encounter a problem with your order. We do not have any D1130 in stock anymore.
    So I thought I'll just wait until they have it in stock and ship it... fine. Tuesday I get an email saying it shipped and should arrive Friday(today) so I open it up, eager to go sharpen my razors, and the damn thing is broken. like the last inch on one side and the last half inch on the other are broken off.

    Needless to say, these people will not be getting a positive feedback. The difference in whether they get a negative or neutral feedback depends on their readiness to give me my money back.
    Last edited by commiecat; 08-19-2011 at 10:58 PM. Reason: Removed vendor name.

  2. #2
    Junior Member
    Join Date
    Aug 2011
    Location
    Sweden
    Posts
    4
    Thanked: 0

    Default

    Accidents happen, if the seller send you a new one or send your money without arguing I don't think the seller deserve to get bad feedback.
    pcg likes this.

  3. #3
    Luddite ekstrəˌôrdnˈer bharner's Avatar
    Join Date
    Jan 2011
    Location
    Timberville, VA
    Posts
    1,319
    Thanked: 211

    Default

    Have you contacted the seller about remediation of the broken hone yet? If they're willing to replace it for no charge I'd be happy. Water stones are relatively delicate creatures and while that packing doesn't look amazing, it looks adequate. More than likely it's UPS's fault, not the sellers.
    onimaru55 likes this.

  4. The Following User Says Thank You to bharner For This Useful Post:

    Wintchase (08-20-2011)

  5. #4
    what Dad calls me nun2sharp's Avatar
    Join Date
    Feb 2008
    Location
    Kansas city area USA
    Posts
    9,172
    Thanked: 1677

    Default

    Life happens. Email the seller and show him the same photo, if he makes things right everyone is happy, if he chooses to do nothing then -feedback is understandable.
    It is easier to fool people than to convince them they have been fooled. Twain

  6. #5
    aka shooter74743 ScottGoodman's Avatar
    Join Date
    Sep 2009
    Location
    SE Oklahoma/NE Texas
    Posts
    7,285
    Thanked: 1936
    Blog Entries
    4

    Default

    I feel your pain...think about this:

    Straight Razor Designs packs their hones mighty well & ships super fast...get your money back if you can and put together a set of Naniwa Super Stones. The no-name stones are typically no-name for a reason. You can't go wrong with Naniwa, Norton, or Shapton.
    dave5225 likes this.
    Southeastern Oklahoma/Northeastern Texas helper. Please don't hesitate to contact me.
    Thank you and God Bless, Scott

  7. #6
    Senior Member 96firephoenix's Avatar
    Join Date
    Jul 2011
    Location
    Indianapolis, IN, USA
    Posts
    179
    Thanked: 9

    Default

    well, I've opened a claim with UPS and emailed the seller to advise of this. I have a feeling UPS won't cover it, because it was packed very poorly and it was an internationally shipped item. I've informed the seller of this, and I have yet to get a reply. I might not until Monday.

  8. #7
    The original Skolor and Gentileman. gugi's Avatar
    Join Date
    Aug 2007
    Posts
    17,410
    Thanked: 3906
    Blog Entries
    1

    Default

    I don't think there's anything UPS will do. Their contract is with the sender, not the recipient. If the seller doesn't respond you should open a dispute through ebay since that's where you conducted the transaction.

    I guess you figured it out, but generally when you try to cut corners somewhere, you have to pay for it somewhere else. There is a minimum that quality will cost you, since it does cost to produce a razor/hone, then to ship it to the vendor and they need to cover their cost of doing the business of selling instead of doing something else.
    Last edited by gugi; 08-19-2011 at 11:50 PM.
    onimaru55 and Obie like this.

  9. The Following User Says Thank You to gugi For This Useful Post:

    pcg (08-19-2011)

  10. #8
    pcg
    pcg is offline
    Keeping it all STR8 pcg's Avatar
    Join Date
    Jul 2011
    Location
    Central Massachusetts
    Posts
    243
    Thanked: 42

    Default

    I think there's nothing to be said on this issue until the seller responds. If he makes you whole immediately, drop the anger. If he doesn't you're justified in taking action. And I agree that the stone needed bubble wrap, and it wasn't there.

  11. #9
    The Great & Powerful Oz onimaru55's Avatar
    Join Date
    May 2008
    Location
    Bodalla, NSW
    Posts
    15,595
    Thanked: 3747

    Default

    Parcels sometimes get used as footballs in P.O.'s
    Put in a claim with eBay if the seller doesn't offer a replacement or refund
    ScottGoodman likes this.
    “The white gleam of swords, not the black ink of books, clears doubts and uncertainties and bleak outlooks.”

  12. #10
    Nic by name not by nature Jeltz's Avatar
    Join Date
    May 2010
    Location
    South West England
    Posts
    961
    Thanked: 249

    Default

    Advertising something which isn't in stock is the part which I think warrants neutral feedback, how they deal with the issue of the stone breaking in transit would be the opportunity to earn back the positive!
    Regards
    Nic

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •