Thread: eBay feedback - Sellers post first

This is a pet peeve of mine. I've been an eBay user for over a decade, more often a buyer than a seller, but I've sold quite a few things there. It frustrates me to no end when a seller withholds feedback until they receive it.

First, you are the seller. eBay puts you at a disadvantage in general. Everything is geared toward buyer satisfaction. Your provide the product. Your feedback is not as important and the buyer's satisfaction.

Second, the buyer has bought the item. Paid for it. They've done their part. That's what you're rating. So rate it. You are not rating how annoyed they get when you screw up the order, or how nice they are when you take two weeks to ship the item. Waiting until you've received your feedback is holding their feedback hostage until you get what you want.

Agreed.
I will not leave feedback until one has been received!
My part is over the second I make payment, so there's really no reason not to give the appropriate feedback at that time

I have a system:

If I get feedback as soon as I pay, I leave exceptional feedeback/ along with a "Thought" out response if warranted (I really have never had and eBay seller rip me off)

If they hold me hostage, they get the canned response basically " Item sent as advertised" and I do not do anything else...


I agree, as a buyer my feedback is dependant on how fast I pay (for me within 1 hour of winning, ALWAYS) everything else is up to the seller to provide...

I have never sold anything on eBay perhaps my response would be different if I had..

Thanks guys, I really haven't given it much thought, but that ended right now........

Personally, I've been burned when leaving feedback before the seller received the item. This happened at least twice. That being said, after reading this, I may change my ways. It's been a long time, so I should move on.

This used to get my goat too. However, I have now been a registered user of ebay for 7 years and have bought in that time 6 items (and sold nothing). The whole feedback thing just doesn't bother me anymore - if you are solely a buyer like me, what does it matter anyway?

James.

I haven't sold much on eBay, and admittedly haven't read the rules - and am not experienced enough to undestand the conventions.

I always thought the feedback was regarding the transaction as a whole; not just the payment part of it - as such, as a seller I've always waited to give feedback until the buyer gives feedback, as that is what indicates to me that the transaction has been completed.
If there is no feedback from the buyer, I don't know if they have received and are happy with the product I sold.

I dunno.... Maybe I've been doing it wrong.

I buy more than I sell, but when I do sell I always give immediate feedback once I receive payment. If a buyer leaves negative feedback the seller is given an option to leave an explanatory remark attached to the negative feedback.

Well at least you guys are leaving feedback, whether it be as the buyer or seller. As primarily a buyer, I know of at least 4 auctions I have won, paid immediately for the item and left positive feedback for the seller only to never have received ANY feedback from the seller. Am I suppose to email the seller and ask them to please leave me feedback, I don't think so. Not that I lose any sleep over it, but my ebay rating technically should be higher than what it is.

If I buy, I wait until the item arrives and am satisfied to leave feedback. If I sell, I wait until the item is recieved and seller has no problems. If a bad situation is encountered, it is best to resolve it and leave no feedback at all. Some buyers delight in getting their money back and still bashing feedback. In a nutshell, it (feedback)seems to not be as important as everyone being satisfied.