Thread: Buyer beware!!

I haven't done business with ciassicshaving or Dovo since I tried to get some help from them 2 years ago on a 7 day set I bought from them 2 years previously. My imitation tortoise scales began to seriously warp for no apparent reason that I could see. I called classicshaving for assistance. They claimed there was nothing they could do but they would call Dovo for me. When they got back to me they said Dovo insisted that I must have got them close to a heat source and would do nothing for me. The closest they ever got to a heat source was a San Diego summer in the bathroom medicine cabinet. I thought the set was a life time purchase and figured the scales should last longer than 2 years. I found that the price of installing all new scales was almost as much as the set. This was before I discovered SRP. I sold them as quick as I could. I didn't want to look at them any longer.

I know EXACTLY what Jim means about going into a "specialty" store and knowing more than the clerk. In addition to my day-job, I have a part time business as a wedding photographer, and I have to really watch my tongue when I go into a Shutterbug or Ritz camera store because I invariably find myself having a pointless and circular conversation with a salesman who doesn't know which end of a camera to look in.

My solution for photography equipment was to find a small, privately owned camera shop. Sometimes I have to wait for him to special order what I want, and I usually pay a premium for the top quality service I get there, but it's worth every penny to me.

Sadly, what this thread so clearly illustrates, is that the days of the small, privately owned cutler are gone. If you live in a VERY big city, NY/LA/Chicago/London/Paris, you can probably find one, but most of us are stuck dealing with people over the internet; and on the internet, it's the "big sellers" that you find most readily.

All I can say is thank God for the SRP classifieds.

Originally Posted by OLD_SCHOOL

Sounds like Dovo doesn't want to take responsibility for their product's failures. It's a sad day when this happens. If they keep that attitude up, they may end up with a reputation like that brand Kamisori. Oh wait, doesn't Dovo produce the razors for Kamisori? I wonder in this case who should really be getting the bad reputation.

By the way O_S, that Japanese natural is developing a crack that is hindering my honing...