Thread: I HATE Rochester Gas and Electric

This is a rant.

Me: How can I possibly be using 10 units of gas per month in the summer, when I only used 16 per month in the dead of winter?
RGE: How do you know you were using 16 units of gas per month in the winter?
Me: On 12/29, your people read my meter at 4653. On 2/28, your people read my meter at 4690. Can we agree that, between those dates, I used 33 units of gas?
RGE: No. You have to consider the month before that, and...
Me: Do you disagree with those numbers, or is that what you have in front of you?
RGE: Yes, those numbers are correct.
Me: Are you saying that the difference between two meter readings does not tell how much gas I used in that period of time?
RGE: That is correct, you have to consider...


This literally went on for about 15 minutes.

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Me: Fine, forget the winter. There is no way I was using 10 units per month in the middle of summer with the heat off, cool showers, no drier, cooking for one, laundry for one, etc.
RGE: No, 10 units per month is about normal.
Me: Can you compare that to my usage last summer? (I seemed to remember my usage being way lower).
RGE: We can, but 10 units per month is about normal, so that must be right.
Me: Normal for WHO?

(I checked - last year from 2/27 - 6/28 I used a TOTAL of 11 units over the 4 month span. They are trying to say that I used 50 from 3/1 - 8/3 this year. Of course, from the first back and forth, I'm sure they'd debate that too.

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Me: Is it possible that my meter is reading incorrectly?
RGE: No. If the meter was broken, it would stop reading all together. Nothing else is possible.
Me: Can I get someone to check the meter to see if it's accurate?
RGE: Yes, but it will cost $150.
Me: So... I'd have to pay to fix your error?

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I'm not even kidding, it's like talking to a brick wall. Forget if it's their fault or mine. Forget that there's even a problem. How did these people get past middle school?