Thread: Warranty/customer service

Don't you love it when someone goes raging on a producer about a sloppy delivery BEFORE inquiring with the maker? I have only seen it here once that I recall...but I see it all the time elsewhere on the web.

Anyway, I find that (at least for the people/companies I deal with) if you give them a chance to make things right, they will.

I had a recent dealing with a reputable razor maker (actually it is still ongoing). I set an email with some questions and while the response took a couple days to arrive, I have every confidence that all will work out fairly based on the response I received.

Had two pieces of wood from rockler that weren't in what I would say good shape for the price you pay. Contacted them last thursday; they emailed me friday to let me know they would be replacing the boards free of charge, and to keep the others as their appology. They arrived yesterday. What I'm saying is if you don't blow up at them the second something does happen from that package coming from who knows where, you may even get a replacement with the others being free...so 2 for 1 kinda.

Honey vs. vinegar

It's funny how people wanting help cannot figure this out. Go in all guns blazing and you are likely to get exactly what they figure is needed to make you go away.

I always like to stay calm and collected when dealing with companies about damaged/lost items. I have gotten a lot further being nice compared to freaking out. I figure I should treat them how I would want to be treated if the situation was reversed.

And if that doesn't work it is time to bring down the hammer!

Yeah, it's not the person on the phone's fault, they are just there to fix it...now if they give me attitude, well gloves are off then, but I don't start a confrontation for that very reason.

I buy a lot online from companies and individuals, and occasionally end up with a screwed up order. I always find it's best to just contact the sales rep via e-mail or phone and explain the situation; no yelling, cursing, or threats are required. I always get a great outcome -- and sometimes a freebie -- from it.