Don't you love it when someone goes raging on a producer about a sloppy delivery BEFORE inquiring with the maker? I have only seen it here once that I recall...but I see it all the time elsewhere on the web.

Anyway, I find that (at least for the people/companies I deal with) if you give them a chance to make things right, they will.

I had a recent dealing with a reputable razor maker (actually it is still ongoing). I set an email with some questions and while the response took a couple days to arrive, I have every confidence that all will work out fairly based on the response I received.