Quote Originally Posted by BobH View Post
gooser

Every item goes through the customs people here and they then decide if duties and taxes are applicable on a case by case basis. It is not an issue unless the customer in Canada is not aware that they may be liable to pay those duties and taxes but it does add a day or two to the delivery time. I have had inbound items that I tracked through customs and it was 24 hours for customs to process and send it on. I don't think it is anything personal.

tbert33

Just had a package come from Wales through London and on to Toronto where it cleared customs all in the space of 3 days and then it took as long to get to me in Canada. So I have no complaints about the Royal Mail service from the receiving end. I could agree that postal rates are getting quite high though.

Bob
i wasnt sure how it works , i just know every time i sent that way the customer always says this is the first time they had to pay extra to get it or pick it up ..lol.. i was making a joke , i dont think it is personal either but it always made me feel bad when i set a price , get there $ then they have to pay more ..