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08-17-2016, 05:51 AM #11
Similar delays happened to me with 2 transactions I had with new orders. The stones I ordered did come in and are as described, so as long as your patient I'm sure you'll get what you ordered. My 3rd transaction surrounding a replacement stone has been pending since April '16 however...
Some folks have had great luck with 'normal' purchase experiences, but for me and others there seem to be habitual delays.
Michael is a very polite & well spoken person, and for those interested there were many emails exchanged and all communication was very clear on issues, expectations & deliverables. I have no plans pursuing the replacement stone at this time.