Thread: Do I need to send this new Naniwa 12k back?

Well you can hone from the other side. Here are the two options
1) take the ten bucks and keep the hone. It will do its job and likely last long enough to become an heirloom.
2) send it back and wait for the refund and buy another, closer, or wait for the new one to come in and hopefully in better condition.
It is part of why I shop as close to home as I can. I live in a very remote area and almost everything has to be shipped in. The closer to home you shop the easier it is to return stuff when things go wrong.
It will be a long wait if you are returning it.
Hopefully you can get past being angry about the chips.

I agree with Rezdog. It's notsobad, really, from what I can see.
On mine, I picked the most consistent-looking side and that one is all I use.
The things are fragile, esp at the edges. If the seller is selling some new ones in the box, he may not be taking them out and looking. Perhaps now he will.

If it were me, I would respond with saying that for just a $10 discount you'd like to get a return authorization for an exchange, not just a return. That way they'd be on the hook for 2 x shipping plus another hone. I would expect them to come up with a better offer for a refund.

Utopian is hard core.

Hell-yeah! Hold-out for 22.50!

Did you pay for a second or damaged stone? if so keep it and repair it. If you paid for a perfect stone then send it back.

The thing probably had some damaged areas and the shipping caused them to break off. He probably figured either you wouldn't care or if you did he's offer you peanuts. teach him you care.

AGAIN, im with Ron on this. Shipping both ways for a replacement would cost him a lot more than 10 bucks.
He is hoping you wont think about it that way.

I 'm with Spendur

You have obvious damage but there may be non visible damage that will not show up till after use.

Send it back and get a new one.

Not worth sending back, as stated just bevel it out. You could contact the seller by sending some pics and ask for a small discount/credit.

you have a good side....I dont see a problem really.... i can understand the frustration though!!...good luck bro