Thread: dmt 1200

I sent one in for replacement once and when they sent me the new one they included a cleaning kit with a brass bristle brush and something like comet cleanser. I scrub mine down every so often.

Originally Posted by JimmyHAD

I sent one in for replacement once and when they sent me the new one they included a cleaning kit with a brass bristle brush and something like comet cleanser. I scrub mine down every so often.

How long did it take them to get back to you? They've had my stones nigh on 3 months...

Originally Posted by Leighton

How long did it take them to get back to you? They've had my stones nigh on 3 months...

Nothing like that. Inside of a month. I had to call a couple of times to refresh their memory but they were very good about standing behind their product and sent along a few free credit card sized plates as well as the cleaning kit. I would definitely give them a phone call on Monday if I were you.