Thread: Brand New Hart Custom Blade abnormalities...would you return?

they make the razor look ugly. i would return it.

Simple solution guys,stop buying Hart Razors.

On a side note - Classic has them at 25% off right now. That makes a 7/8 $217

Originally Posted by cubancigar2000

I was going to leave this thread alone but after all the comments I just have to have my say. I am pretty sure I know the vendor and they are doing the right thing. I went through this also and they did right by me. The problem I have and the one that really worries me is this. Hart has several artisans. I have had razors by three of them and some were great quality and one was pretty much junk and not acceptable. There have been numerous threads on different forums with these same issues lately and Hart has failed to respond. That really bothers me and it appears ( I want to highlight appears) that they don't care?? Really?? If I owned this company I would be on this like stink on ( well you know what I mean) The other thing that is very alarming is how can this pass out of a so called artisans hands to quality control and on to a vendor and nobody caught it ( or is it they just didn't care) This is not a one time situation and needs to be corrected fast. I love the Harts I have and would buy another but not right now and if they do not fix what is going on I never will again. So sad!

As a side note- A vendor that offers to send you postage to return an item is a good vendor trying to do the right thing and they did so. When I get something that is totally not acceptable and the vendor says send it back ( on my dime) and we will replace it, I just write them off and chalk it up to experience and never use them again.

I had a new Hart sent to me that had very uneven jimps that looked like a beginner made them. I emailed the vendor and offered a photo and they quickly responded with ( here is postage to return it and we have another on its way to you) now that's how it should be

It's not so good when that is the only time they will reply. They did you good with that issue but to not reply to other emails................I have an issue with that. I have seen their work & they do good work but like you said " how can this pass out of a so called artisans hands to quality control and on to a vendor and nobody caught it ( or is it they just didn't care) This is not a one time situation and needs to be corrected fast."
You also mention this "There have been numerous threads on different forums with these same issues lately and Hart has failed to respond."
They seem to have some issues going on but if I had a company like that, I would be fast to respond to EVERY email, no matter the subject. They do make a good razor so I'm wondering what is their problem?

Originally Posted by cubancigar2000

On a side note - Classic has them at 25% off right now. That makes a 7/8 $217

Well, that makes them cheaper in price than Michael Waterhouse Knives but Michael puts personal quality in each & every piece he puts out.

Hart used to also. Not sure what is going on now. I have some harts that are as good a quality as one would want but I have seen some lately that are not

It seems to be like everything else in the world today. Any way is the good way. Retailers never check their stock. It comes in and goes out.

The only answer is send it back and then never buy that brand again. if enough people do that they will changes their ways or disappear.

Pretty much what I decided to do, just not buy again

The two previous posts make damn good sense!

Originally Posted by engine46

The two previous posts make damn good sense!

Yep! And at that price point there are a few other blade makers who have received good reviews and no negative ones that I've seen like the aforementioned M. Waterhouse along with the Portland Razors, and Brandonisios. I like my Hart blade but have no reason whatsoever to purchase another one. Well, not until I've bought every one i can find in that price range made in the USA But that will be several years and many centavos down the road.