Thread: Question About This New Hart Steel

Tell them you want a return authorization, followed by a credit upon receipt. Call them first thing Monday, or call your credit card company and dispute the transaction. When the sale is charged back, the vendor will be very eager to visit the issue with you. These razors, at this price point should be pristine. Sending it out to some unknown artisan whose work is the source of the problem, is not an answer. Quality control is their problem. Alternatively, they can source a first class blade from their inventory to replace this razor. They have a problem which they need to address. Sorry that this is happening.

How did you make out with Hart?? I'm over 30 days waiting for a set of repaired or replacement scales.....

Thanks for asking Phoenix. I just received the replacement today although after my experience with that vendor's customer service I'm left wondering if they just polished up the return and sent it back. Anyway it looks the way I expect a new razor should and I'm glad to finally have one in my rotation. I hope you get your scales back soon and i wouldn't hesitate to call them if in your shoes.

bcw - They issued an exchange authorized rma without hesitation however subsequent emails with their csr implied the issue had not been settled, even though it was via a phone call and the rma email. That is why i made the comment about not being sure what they sent me. Fortunately there is at least one other vendor who sells em so If I decide to get a second then i'll give him a call. He'd be the one on the east coast

Welp..gotta run and try out that new blade.
cya

Repaired or replaced??? pics?

Quick update! Just wanted to confirm they did replace. I forgot the artisan's initials are stamped on the tang and the initials on this new blade are not the same as the one I sent back. I should have opened it and checked that before my last post. I finished shaving with it a few minutes ago and that mofo performs every bit as good as I expected. I'll post pics tomorrow.

Here's a pic of the new HS.

Nice looking razor....mine is still..well........