Thread: Is Brand New....inclusive of scratches?????

Not knowing the manufacturer makes it hard to say whether this is acceptable or not. For example if this was a Gold Dollar it would be fine, a Filarmonica not so much....

I'm with Martin on this , why not mention the maker? Maybe that's a good quality from that particular company, as stated heck if a gold dollar it's mint!

thanks all. Was just was trying to get a feel for the quality coming from others experience as I haven't bought many new razors.

Even though I did not purchase direct from the manufacturer(Wacker), I sent them an email with these photos to confirm if this is in fact their quality standard since they are well known for quality and are a small operation who I hope want to keep their standards high for what is being sold with their name on it.

To me a Wacker that been whacked like that is unacceptable.

I've had two Wacker razors which were about perfect when I got them. I was also curious as to the point being muted the way it is in the first photo. I don't know Wacker razors well enough to know whether that was a factory muted point, or whether someone honed it and did the point themselves.

After looking at the pics, reading the comments and factoring in all the razor purchases l was not satisfied with over many years, l recommend that you make a polite issue of the situation to try and get this resolved.

Is your money hard- earned??

Originally Posted by hillbillyreverend

thanks all. Was just was trying to get a feel for the quality coming from others experience as I haven't bought many new razors.

Even though I did not purchase direct from the manufacturer(Wacker), I sent them an email with these photos to confirm if this is in fact their quality standard since they are well known for quality and are a small operation who I hope want to keep their standards high for what is being sold with their name on it.

Great. But did you contact the vendor? If it is a German vendor - and considering your location is in Germany, I assume it is - that is where the legal responsibility lies.

Someone on SRP used the analogy of buying a car (I paraphrase): "If you buy a new Mercedes from a dealer, and it turns out there are issues with it, who would you contact: Mercedes or your car dealer? A razor is really no different."

Is this a used razor? That you bought from an individual? If that's the case then it really isn't Wackers , but they might be interested in manufactures flaws , but as used I can't see that it's there problem any more , If new I would have them fix it , but now it's up to you to talk to who you bought it from. Tc

It almost looks like a used razor. I wouldn't accept it. If it was honed by someone before sending it to you as an added service that might be acceptable. For a new piece that's sloppy, very sloppy almost like a second.

as update, I contacted both the vendor who sold it to me and also Wacker direct to confirm if it was normal quality for a new product(even though I explained I did not buy direct from them). The vendor agreed upon a return without question.

More impressive was that Wacker replied to my inquiry very timely stating that my purchase was not the quality of a new product and they would look at the razor and either repair the scratches or switch it out with another(as I told them I would be near Solingen next month on a business trip and would much appreciate the chance to visit their location anyway and peruse their inventory). They asked when I would be there and perhaps even get to meet the Man behind the curtain while I am there!

Now that is 1st Class......